Cashwin Casino - Funds not yet received

Dear Gianpietro,

We are writing to apologize for the inconvenience caused regarding your recent withdrawal request of 500 euros on May 16th. We understand the frustration this may have caused and would like to provide you with an update on the situation.

Upon investigating the matter thoroughly, we discovered that there was a technical issue in our payment system that resulted in an erroneous status update for your withdrawal. Although our system showed the transaction as successful, it was actually reversed on the payment provider side due to a discrepancy in the payment methods used.

Please note, the withdrawals you have requested on 24th May were processed correctly, because you have requested them via the correct withdrawal method.

We sincerely apologize for any confusion or frustration this may have caused you. We have taken immediate action to rectify the situation and are glad to inform you that your account balance has been promptly updated to reflect the reversed transaction. You can now proceed to request a withdrawal of the initial 500 euros via your MiFinity account.

Rest assured, we have thoroughly reviewed our payment system to prevent such issues from recurring in the future. Your satisfaction is of utmost importance to us, and we are committed to delivering a seamless experience for all our players.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you.

Thank you for your patience and continued support.

Best regards,
Cashwin Customer Support

thank you for your prompt reply my money is back in my account and i have made the withdrawal i hope it will be approved soon thanks

Dear @Gianpietro1311,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

thanks Askgamblers you can ask my complaint my money has arrived thanks for everything

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.