Cashwin Casino

Delaying payments extremely

Por Danielll202

há 11 meses

Dear AskGamblers Support Team,

I am writing to formally submit a complaint regarding CashWin Casino. My experience with their payment processing has been extremely frustrating and unprofessional.

Approximately three months ago, I won funds and requested withdrawals. The casino accepted all required verification documents. Despite this, each withdrawal of €600 took nearly two weeks to be processed. After finally receiving two payments, my next withdrawal was initially marked as approved, only to be declined without a clear explanation.

This prolonged delay and lack of transparency are completely unacceptable. As a player, I am entitled to prompt payment of my legitimate winnings, especially after fully complying with all verification procedures.

I kindly request that AskGamblers assist in resolving this matter by intervening with CashWin Casino to ensure my remaining withdrawal is processed without further delay.

Please let me know if you need any supporting documents or correspondence to assist with this complaint. I appreciate your help in addressing this issue and ensuring fair treatment.

Cassino em disputa Cashwin Casino

Motivo Pagamento atrasado

Valor €6063

Discussão

AskGamblers

• Support Team

há 10 meses

Dear Cashwin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Danielll202

há 11 meses

The total win is of 7263 euro, 600 x 2 is payed out, i have now again tried withdrawing 600 again since this is max for some reason i guess ill know wheter it works in 10 days or something due to the fact they are so slow.

AskGamblers

• Support Team

há 11 meses

Dear @Danielll202,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Raio-X do Cashwin Casino

Resolvido 4 / 6

Valor médio $1,707

Duração média da reclamação N/A

Resposta média N/A

Cashwin Casino Reclamações

Veja todas as reclamações deste cassino

Waiting for my withdrawal of profit

Hi,

I have been playing for a few days now in Cashwin and I have made profits but now I want to withdraw my winnings for 3 days.

According to their site 72 working hours but has this time passed and I have not received my withdrawal in my account.

My account is verified I do not understand why they do not pay it out

Não resolvido

€700

Wont process payment just leaves it pending

Hello on the 26/jan/25 I submitted a request for a withdrawal and their terms and conditions stated would be processed within 3 days and am now coming up to 7days. I have tried their live chat multiple times and get the same pre written responses (have attached a transcript of the most recent chats) I have tried their complaint email twice and have no reply have attached those as well have also attached a screenshot of the balance history that shows the date and time I tried to withdraw.

Please help.

Resolvido

$400

Withdrawal has not been completed for about a week

I have a balance of 175000 Japanese yen at this casino. I requested a withdrawal on January 23rd. 6 days have passed. It will be a week soon. This casino has a payment deadline of 72 business hours, but that has long passed. However, not a single yen has been paid yet.

Every time I request a withdrawal, the casino cancels the request for some reason. At first, they said I needed to submit identity documents. However, my KYC verification was completed on December 6, 2024. However, when I tried to withdraw, I was asked to submit documents again, and at the same time, the withdrawal request was canceled.

The next withdrawal request was canceled because the daily limit was exceeded. This happens more than a day after the request. He does not immediately point out the mistake. After some time has passed, the request is canceled and I have to apply again. I think this will continue forever and the withdrawal will never be completed.

When I ask about the withdrawal status in chat, I just get a standard response that the support probably shares, and nothing changes. When I asked when the withdrawal was due, they would never answer.

But when I persisted and continued the chat, they assured me that they would definitely email me directly from the payments department shortly. But no such email has come.

Resolvido

￥175,000

My withdraw was late

Hello askgamblers!

I have withdrawn my funds 270e, but my withdrawal has not been completed for 4 days. When I asked the customer service, they said it will be completed. They can not answer date it.

Please make my withdrawal. Normally, the withdrawal is completed within 3 business days /72 hours, but it has passed within this period.

Account verified.

Please help me.

Resolvido

€270

Funds not yet received

Thanks in advance for your support. Month of waiting for a withdrawal from caswin casino the withdrawal was approved by them but it never arrived. I contacted live support everyday and was told that there was a problem with the transfer between banks and the withdrawal was cancelled but the money was never returned to my account. Thanks in advance, the amount is 500 euros.

Resolvido

€500