Cashwin Casino - Withdrawal has not been completed for about a week

Dear Cashwin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for the opportunity to provide a proper response to this matter.

We recognize that timely access to your winnings is a fundamental aspect of your experience, and we are dedicated to managing such matters with the highest level of care and professionalism.

The KYC process is a vital step in ensuring the security of your winnings and facilitating a smooth withdrawal process. By verifying your identity and account details, we safeguard your funds from unauthorized access while meeting regulatory requirements by additional verification steps from our payments team. Your security remains our top priority, and we appreciate your cooperation in helping us maintain a safe and reliable platform.

We are pleased to inform you that both of your pending withdrawals were approved by our payments team and the winnings should be already on their way to your banking account.

Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.

We believe these actions demonstrate our dedication and openness to a user-friendly experience.

Thank you for your understanding and cooperation.

Best regards,
CashWin Team

My account still says the withdrawal is pending.
I haven't received the money yet.
What does this mean?

What's going on?
Are you planning to take the weekend off?
I contacted support and they said they would contact me by email, but I haven't received an email yet.
I've already been suffering for a long time because of your delays. Please stop with the further delays. Please pay me before you go on vacation.

All funds have been received.
Thank you to Askgamblers for your help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.