Cashwin Casino
Withdrawal has not been completed for about a week
há 1 ano
I have a balance of 175000 Japanese yen at this casino. I requested a withdrawal on January 23rd. 6 days have passed. It will be a week soon. This casino has a payment deadline of 72 business hours, but that has long passed. However, not a single yen has been paid yet.
Every time I request a withdrawal, the casino cancels the request for some reason. At first, they said I needed to submit identity documents. However, my KYC verification was completed on December 6, 2024. However, when I tried to withdraw, I was asked to submit documents again, and at the same time, the withdrawal request was canceled.
The next withdrawal request was canceled because the daily limit was exceeded. This happens more than a day after the request. He does not immediately point out the mistake. After some time has passed, the request is canceled and I have to apply again. I think this will continue forever and the withdrawal will never be completed.
When I ask about the withdrawal status in chat, I just get a standard response that the support probably shares, and nothing changes. When I asked when the withdrawal was due, they would never answer.
But when I persisted and continued the chat, they assured me that they would definitely email me directly from the payments department shortly. But no such email has come.
Every time I request a withdrawal, the casino cancels the request for some reason. At first, they said I needed to submit identity documents. However, my KYC verification was completed on December 6, 2024. However, when I tried to withdraw, I was asked to submit documents again, and at the same time, the withdrawal request was canceled.
The next withdrawal request was canceled because the daily limit was exceeded. This happens more than a day after the request. He does not immediately point out the mistake. After some time has passed, the request is canceled and I have to apply again. I think this will continue forever and the withdrawal will never be completed.
When I ask about the withdrawal status in chat, I just get a standard response that the support probably shares, and nothing changes. When I asked when the withdrawal was due, they would never answer.
But when I persisted and continued the chat, they assured me that they would definitely email me directly from the payments department shortly. But no such email has come.
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