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Campeonbet Casino - Withdrawal delayed


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Por casinoman
há 7 anos

Hi!

I have withdraw problem. I played in campeonbet couple of deposit bonuses in early January to casino. And i won 4031€ with one bonus. They have 1000€ max withdraw sum so i have to do four different withdraws. First couple of withdraws came to my bank about 1-2 weeks and there is no problem. They asked some documents about 3-5 times and allays i send them immediately. They send email that my documents are accepted and payment department are busy so your withdraw will be pending week and then they paid it. In February I send lots of email about payment department and asked why my payment is not paid, and then they stopped reply my emails. Also livechat says that they send email to me about this withdraw but i dont get any emails after January first three withdraws which they are payed to me. So now i have 1000€ in withdraw which is not payed and in my account have now 143.33€ which i can try withdraw after i get this 1000€ pending withdraw. February to March i declined this withdraw couple of times and again withdrawed moneys if they see now this withdraw, but nothing to happens. I tried to withdraw moneys one time in Neteller but they dont payed it, so i declined it and try again via Bank transfer. I withdrawed this 1000€ date of 12.3.2019 but i dont get any confirmation emails or reply if i try to send email to payment department. My account is fully verificated in January. Here is also screenshot my account.

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Cassino em disputa Cassino Campeonbet

Discussão

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Campeonbet Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name

Dear Campeonbet Casino,

Please be informed that no email came to our suppor­t@a­skg­amb­ler­s.com email address and we have checked all of our folders. We would need to kindly ask you to resend it again.

Thank you.

User name
Dear askgamblers team,

We have informed you again via email at suppor­­­­­t­@­­a­­­s­­­kg­­­­­am­­b­­­­le­­­r­­s.com providing detaild evidence.

Kind Regards,
Campeonbet Team
User name

Dear Campeonbet Casino,

Please be informed that AskGamblers Complaints Team has not received email that you are referring to. Please re-send email in question.

Raio-X do Cassino Campeonbet

Resolvido 81 / 89
Valor médio $3,894
Duração média da reclamação 8 dias
Resposta média 2 dias

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