Cadoola Casino - Waiting 6 weeks for 1st withdrawal

30 horas restantes para que o Cassino Cadoola responda.
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Informação da reclamação

Cassino em disputa

Cassino Cadoola

Valor

€ 300

ClapTraps007 Irlanda
Postado em 24 de junho de 2023

On the 12th of May, I requested my 1st withdrawal from Cadoola Casino and 6 weeks later I am still not only waiting for that withdrawal - I am still waiting to be verified. I submitted documents as soon as they were requested. Cadoola's financial department is unimaginably slow and communication with them has been incredibly difficult. They only seem to respond to any email once a week. As you can imagine that makes verification very difficult. I've been in contact with Cadoola representatives many times in live chat and they seemed unwilling to help and accelerate the process. They just tell me to wait.

My 1st withdrawal attempt was then canceled and money put back into my account and now I am unable to make a new withdrawal request as attempting to do so now gives an error "Withdrawal action has been restricted by the group"

I have been very patient but at this point, I have no other alternative but to lodge a formal complaint. This has been a horrifying experience and is completely unacceptable. I hope this complaint can go some way to compel Cadoola to act with some much-deserved urgency regarding this matter.

AskGamblers
Postado em 27 de junho de 2023

Dear Cadoola Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 3 de fevereiro de 2025

Dear all,

This complaint has been reopened as per Cadoola Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 3 de fevereiro de 2025

Dear all,

Thank you for your patience.

We would like to inform you that the customer's account was verified on 27.06.2023 and the 300 EUR withdrawal was paid on 28.06.2023.

Best regards,
Cadoola.com

AskGamblers
Postado em 3 de fevereiro de 2025

Dear @ClapTraps007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ClapTraps007 Irlanda
Postado em 3 de fevereiro de 2025

I don’t know why Cadoola reopened this complaint after a year and a half but I have since permanently self-excluded from this casino a long time ago. I presume it was resolved— I honestly cannot remember. Anyway, for the sake of the thread you can consider it resolved. Also I cannot login and check as I am self-excluded. Just wrap it up.

Cassino Cadoola Reclamações

  • 12 de 12 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 4,701 USD valor médio

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