Reclamação #12 Cassino Cadoola

Cadoola Casino - Degrading my max limit per withdrawal and slow payout

Por Jaffalaffa

há 7 anos

I had a big win over at Cadoola a couple of weeks ago and my account is fully verified here. The problem is that they decided to degrade my max limit pr withdrawal from 500 euro to 300 euro, with no reason. I have asked several times for the casino to provide a specific reason, but they wont answer my question.

Also the payments are for some reason really slow, only paying out every other day. This makes it max 3 withdrawals pr week, and every other week will only be 2 withdrawals due to the 1 whole day delay between them. That makes it 900 euro max a week. The welcomestatus on the page clearly says 6000 euro max a month, but i will never reach that with this much delay between each withdrawal.

Ive recieved my first withdrawals of 300, 200, 300 and 200 euro. They told me that i needed to contact them to get a new paymentplan for the next withdrawals and the reply i got was that i will get an answer within 24 working hours.

In my calculation, it will take upto 8 months to withdraw my full balance as of now. This is a horrendus long time for a payout to be completed.
If the rules according to accountlevel was followed, it should not take more than 4 months to complete it.

I hope Cadoola can come up with a good solution to how i can get my withdrawals according to their accountlevel rules.

Cassino em disputa Cassino Cadoola

Motivo Pagamento atrasado

Valor €21500

Discussão

AskGamblers

• Support Team

há 7 anos

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Jaffalaffa

• 5 Avaliações

há 7 anos

Money is being paid according to schedule. You can close complaint.

AskGamblers

• Support Team

há 7 anos

Dear @Jaffalaffa,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Cassino Cadoola

• Representative

há 7 anos

Dear @Jaffalaffa,

Once again we would like to express that we are genuinely sorry to hear you are not satisfied with your withdrawals.

However, please, note that we are not ignoring any of your requests, as kindly explained earlier, and have provided you with detailed information and have invited you to contact us directly in order to receive even further clarification. Furthermore, your withdrawals are being processed in full accordance with our General Terms and Conditions and more specifically p.6.13, according to which:

"The casino reserves the right to make payments according to an individual schedule set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors."

By creating an account at Cadoola.com you have agreed in full with the above-mentioned term. We would like to advise you to be patient and allow us the needed time to process your requests. Thank you for your understanding.

Best regards,

Cadoola.com Administration

Raio-X do Cassino Cadoola

Resolvido 21 / 21

Valor médio $3,185

Duração média da reclamação 11 dias

Resposta média 2 dias

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Good day AskGamblers.com,

I have used your website for many years when looking for new casinos. I registered as a member only today to register a complaint.

I believe I have properly read all the instructions on how to do this correctly and understand what not to do.

My case is quite simple, I have been a member of Cadoola Casino since Wed, Mar 27, 2019.

At some point I stopped playing there but started playing there again in May of this year (2023). I think it is a good casino and made many deposits and several withdrawals on there since May 2023. Those deposits and withdrawals were processed and sent to me in between 24 and 72 hours. I use MuchBetter for deposits and withdrawals on Cadoola. I have email receipts of those withdrawals, such as when the withdrawals were made, and the subsequent emails saying when the withdrawals had been fully processed, and after checking my MuchBetter account saw that indeed the money had been received each time.

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~Kevin
“Thanks so much for your patience. I have just checked your gaming account. I see your withdrawal is in the final stage of being processed.
Moreover, I also just forwarded a request to the financial department in order to speed up your request.” ~

I told Kevin, “Great thank you Kevin, that's the answer I wanted to hear, have a nice day”.

I do have the complete transcript of that chat should you require it.

That was four days ago, and I have yet to receive my two withdrawals.

I will attach a screenshot of the two pending withdrawals to show their amounts, the date and time of the withdrawals as well as you can see a red X next to them, which allows one to cancel the withdrawal and get the money back into your account balance to continue playing with it. I should note that after I made those withdrawals, I continued depositing and playing for several days as normal, but did not win, and therefore, made no other additional withdrawals since. But since I saw the withdrawals were not coming, I have since stopped playing there to wait for the funds.

As you can see, it has now been more than 11 to 12 business days since the withdrawals were made.

Could you please help me?

I would be happy to compensate for your time and effort if there is a charge. Otherwise, I’d be happy to donate something to your website if you accept donations or even write a review about your services on TrustPilot as well as add a link with a blurb to your website from one of my own backgammon websites. This I offer in gratitude.

Please let me know if you need anything else.

Best regards,

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