Cadoola Casino - Degrading my max limit per withdrawal and slow payout

Dear @Jaffalaffa,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

The total amount is 21500 euro.

Dear valued customer,

Our Finance department processes all requests in accordance with the personal player's schedule, which is created with the help of general Terms&Conditions of our website. What's more, yesterday one of your requests were processed. Please, create a new withdrawal request and then the Finance department will send you the schedule!

Best regards,
Cadoola.com Administration

Yes its correct that you do process my withdrawals. The complaint is about the degrading of my max limit pr withdrawal.
Paymentplan is useless as i cant withdraw more than 300 euro pr every other day, so by the time i get a paymentplan the withdrawals will be payed out already.

Cadoola clearly avoiding the dispute here. Your T&C says 6000 Euro /month and 500Eur­o/d­ay/­wit­hdrawal for users with welcomestatus.

Dear @Jaffalaffa,

We’re sorry again for such an unpleasant misunderstanding. Nevertheless, there were no decreases of your cashout limits.

Our Finance team asked you to split your withdrawal in accordance with our Terms&Co­ndi­tions, point 6.13 "The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors."

You were asked to create several requests of 3000 NOK, and with your level, you could create 3000 + 2000 and withdraw 5000 per day, as it stated in the Terms&Conditions of the website.

Also, we discussed the situation with the Financial Department, so if you would like to process your each withdrawal as 5000 NOK per one transaction, Financial Department is ready to accept such conditions.

Thank you for understanding and your patience.

Yes its right that i could ask for 3000 and 2000 pr day, but you only process one withdrawal pr day so that makes it a 3000 max anyways.

I will proceed with asking for withdrawals of 5000NOK pr withdrawal as of today.

I also would like Askgamblers to keep the complaint open until i have recieved my first withdrawal of 5000NOK, thank you in advance. I will update as soon as its recieved and a new paymentplan is made.

Dear @Jaffalaffa,

In cooperation with the Finance Department, we have managed to change the amount to be withdrawn.

Please note, that next payment will proceed in amount of 5000 NOK in accordance with the T&C.

Thank you for your patience!

Best regards,

Cadoola.com Administration

I have recieved my first payment of 5000NOK, but still no paymentplan.
I hope the payments keep coming like this.

Thanks for the help Askgamblers.

Dear @Jaffalaffa,

Our Finance team has sent you your withdrawal schedule. You can check it on your email. Also, we kindly remind you, that you can request it by sending an email to [email protected]. It will be replied within 24 working hours.

Best regards,

Cadoola.com Administration

Got the payment schedule, for some reason they are now delaying more. I dont know if its because of the increase in max limit pr withdrawal or whats the case.

I got my first withdrawal of 5000 NOK yesterday, then suddenly the next one is scheduled for 3 days later 14.02.2019.

Can you give a reason as to why my withdrawals now will take longer time to process? I asked for the withdrawal the 9, you clearly have time and should be able to pay me the 13 and the 15, instead of 14 and 18.

Dear @Jaffalaffa,

We kindly remind you that your account level is 'Welcome' and in accordance with our Terms&co­ndi­tions, point 6.12 "The maximum amount of the active withdrawal requests is limited: only 3 transactions can be active at the same time. The max. allowable withdrawal amount, as well as the monthly withdrawal limit, is regulated regarding the player’s status on the website". Please, wait till your active withdrawals will be processed and then request the new ones.

Best regards,

Cadoola.com Administration

Again Cadoola avoiding the question being asked. I want to know why you suddenly cant process 3 withdrawals in one week like the last two weeks? Just because you raised the limit pr withdrawal?

No reason to delay payments.

Dear @Jaffalaffa,

Once again we would like to express that we are genuinely sorry to hear you are not satisfied with your withdrawals.

However, please, note that we are not ignoring any of your requests, as kindly explained earlier, and have provided you with detailed information and have invited you to contact us directly in order to receive even further clarification. Furthermore, your withdrawals are being processed in full accordance with our General Terms and Conditions and more specifically p.6.13, according to which:

"The casino reserves the right to make payments according to an individual schedule set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors."

By creating an account at Cadoola.com you have agreed in full with the above-mentioned term. We would like to advise you to be patient and allow us the needed time to process your requests. Thank you for your understanding.

Best regards,

Cadoola.com Administration

Dear @Jaffalaffa,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Money is being paid according to schedule. You can close complaint.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.