Cadoola Casino - Degrading my max limit per withdrawal and slow payout



Unseriöses Casino

Cadoola Casino


€ 21500

Veröffentlicht am 4. Februar 2019

I had a big win over at Cadoola a couple of weeks ago and my account is fully verified here. The problem is that they decided to degrade my max limit pr withdrawal from 500 euro to 300 euro, with no reason. I have asked several times for the casino to provide a specific reason, but they wont answer my question.

Also the payments are for some reason really slow, only paying out every other day. This makes it max 3 withdrawals pr week, and every other week will only be 2 withdrawals due to the 1 whole day delay between them. That makes it 900 euro max a week. The welcomestatus on the page clearly says 6000 euro max a month, but i will never reach that with this much delay between each withdrawal.

Ive recieved my first withdrawals of 300, 200, 300 and 200 euro. They told me that i needed to contact them to get a new paymentplan for the next withdrawals and the reply i got was that i will get an answer within 24 working hours.

In my calculation, it will take upto 8 months to withdraw my full balance as of now. This is a horrendus long time for a payout to be completed.
If the rules according to accountlevel was followed, it should not take more than 4 months to complete it.

I hope Cadoola can come up with a good solution to how i can get my withdrawals according to their accountlevel rules.

Veröffentlicht am 4. Februar 2019

Dear @Jaffalaffa,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Veröffentlicht am 4. Februar 2019

The total amount is 21500 euro.

Veröffentlicht am 6. Februar 2019

Dear valued customer,

Our Finance department processes all requests in accordance with the personal player's schedule, which is created with the help of general Terms&Conditions of our website. What's more, yesterday one of your requests were processed. Please, create a new withdrawal request and then the Finance department will send you the schedule!

Best regards, Administration

Veröffentlicht am 6. Februar 2019

Yes its correct that you do process my withdrawals. The complaint is about the degrading of my max limit pr withdrawal.
Paymentplan is useless as i cant withdraw more than 300 euro pr every other day, so by the time i get a paymentplan the withdrawals will be payed out already.

Cadoola clearly avoiding the dispute here. Your T&C says 6000 Euro /month and 500Eur­o/d­ay/­wit­hdrawal for users with welcomestatus.

Veröffentlicht am 8. Februar 2019

Dear @Jaffalaffa,

We’re sorry again for such an unpleasant misunderstanding. Nevertheless, there were no decreases of your cashout limits.

Our Finance team asked you to split your withdrawal in accordance with our Terms&Co­ndi­tions, point 6.13 "The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors."

You were asked to create several requests of 3000 NOK, and with your level, you could create 3000 + 2000 and withdraw 5000 per day, as it stated in the Terms&Conditions of the website.

Also, we discussed the situation with the Financial Department, so if you would like to process your each withdrawal as 5000 NOK per one transaction, Financial Department is ready to accept such conditions.

Thank you for understanding and your patience.

Veröffentlicht am 8. Februar 2019

Yes its right that i could ask for 3000 and 2000 pr day, but you only process one withdrawal pr day so that makes it a 3000 max anyways.

I will proceed with asking for withdrawals of 5000NOK pr withdrawal as of today.

I also would like Askgamblers to keep the complaint open until i have recieved my first withdrawal of 5000NOK, thank you in advance. I will update as soon as its recieved and a new paymentplan is made.

Veröffentlicht am 10. Februar 2019

Dear @Jaffalaffa,

In cooperation with the Finance Department, we have managed to change the amount to be withdrawn.

Please note, that next payment will proceed in amount of 5000 NOK in accordance with the T&C.

Thank you for your patience!

Best regards, Administration

Veröffentlicht am 12. Februar 2019

I have recieved my first payment of 5000NOK, but still no paymentplan.
I hope the payments keep coming like this.

Thanks for the help Askgamblers.

Veröffentlicht am 12. Februar 2019

Dear @Jaffalaffa,

Our Finance team has sent you your withdrawal schedule. You can check it on your email. Also, we kindly remind you, that you can request it by sending an email to [email protected]. It will be replied within 24 working hours.

Best regards, Administration

Veröffentlicht am 12. Februar 2019

Got the payment schedule, for some reason they are now delaying more. I dont know if its because of the increase in max limit pr withdrawal or whats the case.

I got my first withdrawal of 5000 NOK yesterday, then suddenly the next one is scheduled for 3 days later 14.02.2019.

Can you give a reason as to why my withdrawals now will take longer time to process? I asked for the withdrawal the 9, you clearly have time and should be able to pay me the 13 and the 15, instead of 14 and 18.

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  • 1 Tag Durchschn. Antwortzeit
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