Reclamação #12 Bons Casino

Deposit fraud

Por bharath r.

há 1 ano

23 January 2025 approx between 6.24 to 6.25 PM ist from bons.com

Raised mbtc deposit request via UPI payment method resulting a payment link raised of 724.38 INR paid successfully. Submitted transaction I'd in link page. Submitted transaction screenshot in bons.com chat. After few days of hectic asks they finally said payment not received which is a complete fraud. Checked from bank and they said it cannot be reversed as the receiver has already recieved the payment I shall need to take it directly from the receiver. Now bons.com are not paying my money back or into the account. Kindly take action against such FRAUD activities.proof attached

Cassino em disputa Bons Casino

Motivo Pagamento negado

Valor ₹724.38

Discussão

AskGamblers

• Support Team

há 3 meses

Dear @bharath07baru,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bons Casino

• Representative

há 3 meses

Dear Player,

Thank you for your patience.

We have carefully reviewed your case, and the deposit issue has now been fully resolved. The funds have been successfully credited to your account balance.

Kindly log in and check your account. If you require further clarification, please do not hesitate to contact our support team.

We appreciate your understanding and cooperation.

Kind regards,
Bons Casino

bharath07baru

• Índia

há 3 meses

EXECUTIVE REPORT: Systemic Fraud, Regulatory Misrepresentation, and the "Micro-Settlement" Shield
Subject: Formal Objection to License Application OGL/2024/590/0758 (TechSolutions Group N.V.)
Casinos Involved: 22bet, Bons Casino
Mediation Body Under Scrutiny: AskGamblers (Ticket #261757)
Total Disputed Funds: 35 mBTC (High-Value) & ₹724.38 (Micro-Value)
1. The "Micro-Settlement" Tactic: A Fraudulent Smoke Screen
The recent reopening of my ₹724.38 complaint by Bons Casino (a year after the event) is not an act of "customer service." It is a calculated, bad-faith attempt to manipulate the 2026 Curaçao LOK "Integrity Audit." By settling negligible amounts, these operators attempt to artificially inflate their "Resolved" statistics to deceive the CGA Licensing Board.
The Discrepancy: While Bons Casino "graciously" offers to look into a ₹724 discrepancy, their direct corporate affiliate TechSolutions Group N.V. (22bet) continues to withhold 35 mBTC (Account 68846519)—a sum of life-changing value—despite documented written clearance.
The Strategy: Operators use these tiny "resolved" cases to bury high-value seizures, ensuring their "Clean Sheet" status remains unearned and fraudulent.
2. 22bet: Documented Misrepresentation and Theft
The conduct of 22bet is not merely a "terms and conditions" dispute; it is Theft by Misrepresentation.
Evidence of Deceit: On July 23, 2021, 22bet Security explicitly cleared my account in writing, stating: "Dear user, you can withdraw your funds."
The Seizure: Four days later, upon my attempt to withdraw the earned 35 mBTC, the clearance was rescinded. They cited "duplicate accounts"—a check they had already performed and cleared four days prior.
Regulatory Fraud: In 2026, 22bet continues to display a disowned Antillephone (8048/JAZ) seal. Antillephone N.V. has officially confirmed in writing that they have no association with this operator. This is a direct violation of the mandatory 2026 Digital Stamp requirements.
3. AskGamblers: The Complicit Gatekeeper
AskGamblers markets itself as a "Pro Bono Mediator," yet its actions in Ticket #261757 reveal a bias that protects corporate revenue over player protection.
Willful Blindness: AskGamblers has refused to reopen the 35 mBTC case despite being presented with immutable proof of 22bet’s written clearance. By rejecting this case, they are acting as a shield for a "Certified" partner that is actively defrauding players.
Bias for Profit: There is a clear "Pay-to-Play" culture where high-paying affiliates are protected from high-value complaints. Rejecting a documented fraud case while promoting the casino as "Trustworthy" makes AskGamblers an accessory to the misrepresentation.
4. Formal Demand & Regulatory Objection
I am officially notifying the Curaçao Gaming Authority (CGA) that TechSolutions Group N.V. is unfit for a permanent direct license (OGL/2024/590/0758).
To the Operator: I do not accept the "resolution" of the Bons micro-complaint as a sign of good faith. I demand the immediate release of the 35 mBTC (Account 68846519) to my verified BTC address.
To AskGamblers: I demand a senior administrative review of Ticket #261757. Your "final" decision is based on a refusal to acknowledge written evidence of fraud, which compromises your standing as a neutral mediator.
To the CGA: I request a full audit of the "Fit and Proper" status of this applicant. An operator that misleads regulators with "micro-settlements" while sitting on stolen mBTC profits is a threat to the integrity of the 2026 gambling framework.
Signed, Bharath Raj Verified Player since 2018

AskGamblers

• Support Team

há 3 meses

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Bons Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Raio-X do Bons Casino

Resolvido 8 / 8

Valor médio $932

Duração média da reclamação N/A

Resposta média N/A

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I am submitting a formal complaint regarding a significant and unresolved withdrawal issue with Bons Casino.

Summary of the Issue:

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