bet O bet Casino - Withdrawal issues going on for days

NÃO RESOLVIDA

Informação da reclamação

Cassino em disputa

Betobet Casino

Valor

$ 3000

Postado em 26 de dezembro de 2023

I have a withdrawal issue with bet O bet.

I am willing to withdraw money but each time, the withdrawal is pending for 3 working days and returns to my bet O bet account.

The first time I asked them to credit my Skrill account, but as per policy they should send it to my first deposit method which is my debit/credit card. They had issues with my bank and said next time I should use another payment method.

Now I am trying to send it to my Skrill account but after several tries, it returns to my account.

They say they will let me know about the issue once they get an update but never get in touch for an explanation.

Can you help, please

AskGamblers
Postado em 26 de dezembro de 2023

Dear @ras_chris,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Postado em 27 de dezembro de 2023

Hello, the amount is $3000. Thank you

AskGamblers
Postado em 29 de dezembro de 2023

Dear bet O bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Postado em 29 de dezembro de 2023

Hello, still waiting and no response/reply from them. In an event of no response, what would you suggest ?

AskGamblers
Postado em 29 de dezembro de 2023

Dear @ras_chris,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.