bet O bet Casino - Delayed withdrawal without any reason given - Reclamação não resolvida

ntmfana1993

I have a pending withdrawal that is very late. I requested the withdrawal last week Tuesday, on the 30th of July. In their terms and conditions it is stated that withdrawals are processed within three business days, meaning that I should have received my funds by last week Friday at the latest. I am verified, and I have successfully withdrawn from this casino once before (it was processed on the third working day) but to this day, the 6th of August, my current withdrawal is still pending. I have asked repeatedly what is going on and all they have said is that the issue is "escalated" without giving me even an idea of when the withdrawal will be processed. This is very frustrating. I need this money and I expected better from a licensed casino. I am humbly asking that they process my withdrawal immediately as I have been waiting for a week now.

My account with the casino is in the ZAR (South African Rands) currency so the pending withdrawal is for ZAR14942.66 which at the current moment amounts to €738.26. I have attached screenshots of all my correspondence with the casino and I ask for my issue to be resolved as this is just unfair.

ntmfana1993

I tried in my desperation to talk to the live chat again and I failed. First, I tried to call the phone number which is listed here in the askgamblers page about this casino but then I got the error message that the number I have dialed is no longer in use (please remove it as it is inaccurate information). I then went to the live chat to ask for a current phone number so that I could directly talk to someone who could maybe help me. In was the informed that there was no phone number. I then plaintively pleased for some assistance and the agent just rudely ended the chat. I have attached a screenshot of this brief conversation. Clearly this casino doesn't care about its customers. I have been given no apology for the inconvenience, no explanation, no timeline for resolution. Nothing. Instead I have been treated with disdain. To my horror I have now noticed that this casino doesn't seem to respond to complaints, yet it has a high rating on this website. I humbly ask that if this casino decided to not respond, as they have done for all but one of the complaints published, that you consider blacklisting them as clearly this casino has little regard for their customers and their high rating on this website gives the illusion that this is a casino to be trusted when it seems that they may instead be running a scam. This depressing idea may be the reality here

AskGamblers

Dear bet O bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

bet O bet Casino - Delayed withdrawal without any reason given

Informação da reclamação

Cassino em disputa

Motivo

Valor

€ 738.26

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