bet O bet Casino - Withdrawal delayed from 11th October

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Informação da reclamação

Cassino em disputa

Betobet Casino

Valor

€ 2500

panevu Croácia
Postado em 28 de outubro de 2024

Hi,

Betobet is not paying me my withdrawal request in amount of 2500 EUR from 11th October (Skrill)

I have contacted them few times already but every time I get same copy paste answers that I have sent to you in attachment.

Thing is that my first withdrawal request made in end of September in amount of 2530 EUR (also on Skrill) was processed and paid after 6 days, but now on this second withdrawal made on 11th October they are making delay (currently in duration of 16 days).

I have tried to contact them on their mail [email protected] and also tried to contact their Customer support in Live chat option, but to no avail as they are all the time saying that my account is investigated by Risk department and they wil notify me by mail when this investigation is over. I did not break any of their rules and KYC was done pretty swiftly in beginning of September.

I really need money so please try to contact them. At least they are still not locking my account which gives me hope that they will pay in the end.

Attached are pictures of all messages with their support, Withdrawalof 2500 EUR made on 11th October shown pending still and mails I have sent to their mail [email protected] which show they are repeating same answers all the time.

AskGamblers
Postado em 30 de outubro de 2024

Dear bet O bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 12 de novembro de 2024

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

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