BC.Game Caisno - I want to Reset 2FA

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Informação da reclamação

Cassino em disputa

BC.Game Casino
lucrum99 Indonésia
Postado em 25 de dezembro de 2024

I lost my cell phone on 18 December, and the authenticator in my BC.Game account was in that phone, I want to reset the 2FA Authenticator because I can't log in to my account, I sent an email to bc. support from December 19 but there is no reply, please help me, my UID is 31556232

Please, I need my account ASAP because there is a balance there and I'm working on a BC.Game airdrop.

Please contact me as soon as possible, thank you

AskGamblers
Postado em 28 de dezembro de 2024

Dear BC.Game Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 3 de janeiro de 2025

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 5 de janeiro de 2025

Hello,

The user has to provide proof of account ownership. Please assist our email support with all the evidence so we can assist you further with this.

Best Regards
Panda - BC.GAME

AskGamblers
Postado em 6 de janeiro de 2025

Dear @lucrum99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BC.Game Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

BC.Game Casino Reclamações

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