Reclamação #6 Arlekin Casino

Verification delayed and therefore no payout possible

Por Kobe T.

há 2 anos

I have submitted my documents on 09.06. Everything was completed positively except for the proof that I am the account holder of the deposit.
They wrote: "Your current screenshot does not contain the account holder's name".
On the same day I uploaded the bank document of the deposit and also my EC-Card. Now I have been waiting for 10 days for the verification.
Please verify my account. I have requested withdrawals.

Cassino em disputa Arlekin Casino

Motivo Problemas de verificação

Valor €3000

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Arlekin Casino

• Representative

há 2 anos

Good evening, AskGamblers Team!

We have contacted @KobeTai via email to discuss the issue in details, and returned 930EUR to the account.

KobeTai

• Europa • 4 Avaliações

há 2 anos

Hello Askgambler-Team,

everything was solved to my full satisfaction.
The Vip Bonus, amounting to 930€ (500€ bonus+430€ winnings) were added to my account.

For my part, the case can be closed. Finally, I will now publish a review.

Thank you very much dear Askgambler team. Also a thank you to the Arlekin-Team.

Kiss, Anke.

AskGamblers

• Support Team

há 2 anos

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Raio-X do Arlekin Casino

Resolvido 3 / 3

Valor médio $1,416

Duração média da reclamação N/A

Resposta média N/A

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