Reclamação #4 Arlekin Casino

Charged deposit in wrong currency

Por Michal C.

há 3 anos

Hey. On April the 2nd I wanted to deposit 100pln to Arlekin. I chose the right currency on the website but still I was charged 107€ instead (around 500pln).

Casino refuses any help, they are keeping me waiting and making sure my case is being solved.

I send all the documents I have on my Revolut account history.

It's been 10 days now, please help me.

Cassino em disputa Arlekin Casino

Motivo Cobrança em dobro/reembolso

Valor zł400

Discussão

AskGamblers

• Support Team

há 2 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

trutek122

• Polonia

há 2 anos

Money was returned to my account finally... Please close the case.

Arlekin Casino

• Representative

há 2 anos

Hello ASKGAMBLERS,

We have contacted the player via email with the possible solution of this issue.
As soon as we get the answer from the player, we will let you know.

Regards,
Arlekin team.

AskGamblers

• Support Team

há 2 anos

Dear Arlekin Casino,

Having in mind that complaint has been ongoing since April, we would appreciate if you could kindly provide us us with a specific timeframe for the completion of the review, taking into account the considerable duration of time that has already elapsed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

Raio-X do Arlekin Casino

Resolvido 3 / 3

Valor médio $1,416

Duração média da reclamação N/A

Resposta média N/A

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