Arlekin Casino - Charged deposit in wrong currency

Dear, TRUTEK122!

Sorry to hear that you have faced with such a difficult situation with your deposit. So let me apologize once again.

The case is really challenging and our financial department still trying to figure out how to solve your particular case.

We are sting in touch with the payment provider and all the information you have provided us with was immediately forwarded to them. At the moment, we are waiting for the response from their agents.

We really appreciate your assistance and patience and as soon as we get any updates on your case we will contact you here and via email.

Regards,
Arlekin team.

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

16 days since I was charged wrong for me deposit, still nothing is solved, noone from Arlekin tried to contact me and fix the situation. This is just a small transaction, imagine how messy it is there that they can't solve the case and how many other people that gave up must be there facing similar issues.

Dear, TRUTEK122!

All the provided information was sent to the payment provider support to find the solution of such a complicated case.
Unfortunately, we cannot speed up this process from our side.
We strongly believe that your problem will be solved soon.

Regards,
Arlekin team.

After 23 days there is still nothing resolved, my money hasn't been returned, neither noone from Arlekin tried to contact me through e-mail.

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This is the first time our team met such a case, that is why it takes so long to solve it. Unfortunately, at the moment, we are still waiting for the answer from the payment provider.

Regards,
Arlekin team.

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

We are sorry that this case takes so much time to solve and doing our best to find the solution as quickly as possible.
Unfortunately, we are still waiting for more information from the side of the payment provider.
I can assure you that as soon as we get any updates on your case, we will contact you here and via email.

Regards,
Arlekin team.

More than a month after, still nothing. That only means the payment provider and the casino itself have no communication. Patology.

Our teams staying in touch with the financial department and the payment provider, but unfortunately we still have not received any information upon this case.

Regards,
Arlekin team.

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS Team,

We are staying in contact with the payment team and waiting for more information to solve the case. At the moment, we are waiting for the answer from the payment provider's side. We cannot influence the payment provider and that is why we cannot speed up the possession of the request.

We are sorry for the player's inconvenience, and hope that we will be able to solve this case soon.

Regards,
Arlekin team

Still nothing. They contacted me that they are still trying to contact the payment provider, ridiculous.

Good afternoon, TRUTEK122

I want to insure you, that we don't delay the time by purpose.
As soon as all the necessary information was received, the request was forwarded to the payment provider, and we are still waiting for the answer from their side.

As soon as we get any updates, we will reach out to you.

Regards,
Arlekin team.

Unfortunately, we still have not received any additional info upon this case.

We request for updates every couple of days, but unfortunately the only answer we have now is that the case is still in process on the side of the payment provider.

Regards,
Arlekin team.

Dear Arlekin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Unfortunately, we still haven't received any answer from the second line support.

Good afternoon, TRUTEK122

Our team is diligently maintaining communication with both the financial department and the payment provider. However, regrettably, we have yet to receive any information regarding this particular case. We understand the importance of resolving the matter, and we assure you that we will inform you as soon as we have any pertinent information. Thank you for your patience and understanding in this matter.

Regards,
Arlekin team.

Good afternoon, TRUTEK122

Our team is maintaining communication with the financial department and the payment provider, but regrettably, we have yet to receive any updates regarding this matter.

Regards,
Arlekin team.

Good afternoon, TRUTEK122

We are staying in contact with the financial department and the payment provider, but unfortunately, we haven't received any new information or updates regarding this matter at this time. As soon as we get any new information, we will let you know.

Regards,
Arlekin team.

Good afternoon, TRUTEK122

We are in constant contact with the financial department and the payment provider, but unfortunately, we have not received any recent information or updates regarding this issue.

Regards,
Arlekin team.

Good afternoon, TRUTEK122

We apologize for the extended duration it is taking to resolve this matter, and assure you that we are making every effort to find a solution promptly. Regrettably, we are currently in a waiting phase as we await additional information from the payment provider. Rest assured that once we receive any updates pertaining to your case, we will reach out to you both through this platform and via email.

Regards,
Arlekin team.

We are still waiting for any information from payment system second line support.

As soon as we have any updates we will inform you.

Regards,
Arlekin team.

Dear Arlekin Casino,

Having in mind that complaint has been ongoing since April, we would appreciate if you could kindly provide us us with a specific timeframe for the completion of the review, taking into account the considerable duration of time that has already elapsed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.