888 Casino - Not received Withdrawal 888 after 15 days

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello SHERIDAN156,

Thank you for the opportunity to address your concerns.

Please allow us to apologize for the delay. We understand that this delay has caused you inconvenience and frustration, and for that, we are truly sorry.

We take our customers satisfaction seriously and we strive to provide prompt and efficient service at all times. We are doing everything possible to expedite this process and you will be notified via email once our Support Team has received an update regarding your withdrawal.

Thank you for your patience and understanding.

Sincerely,

888 Team

Still no update on this :( it’s 21 days today since I requested my withdrawal.
888 casino do you know what the hold up is with this? Can you speed up the process please
Thank you

Hi
Just an update . I emailed the operations team yesterday and got a response very quickly actually , got a lot further emailing them directly than going through the customer support. I received an email back from the operations team :

Dear Sheridan,

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "Sheridan35".

Thank you for your cooperation with the verification of your account; however, to finalise the authentication process we require the following:

- Screenshot of the Apple Pay account statement that you used to deposit. We recommend a view from a PC, where you can see the correlation between the personal data of the holder and the number of the account itself, in the same image. Make sure that your name and the details are visible.

- Apple pay proof where we can see Apple pay full numeration, CC number and owner name.

The documents you have already sent have successfully passed our verification process and as soon as the above card is received and approved your account will be fully validated and any restrictions which may have been imposed on your account will be reviewed.

Kind regards,
888 Operations Team

I have emailed the operations team back because these are the only people I seem to be getting anywhere with. I must admit I’m disappointed that it’s taken 22 days to let me know that they wanted these documents . This could have easily been done ages ago . Anyway I have sent these documents this morning .
Hopefully this will be verified quick and release my winnings . And I won’t have to wait another 22 days for this :(

Hello,

Thank you for promptly sending the requested documents. Our colleagues from the Operations team will get back to you as soon as possible with feedback for the said documents.

Once again, thank you for your patience and cooperation!

Sincerely,
888team

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Good morning

After 888 last replied on 8th April I received an email saying the following :


Dear Sheridan,

This is the Operations Team at 888casino and we are contacting you with regards to your account with username "Sheridan35".

Thank you for submitting your verification document(s) which we confirm have been successfully processed and securely saved to your account.

We appreciate that you have taken the time to verify your identity and will notify you should the need arise for any further documents in the future.

Regards,
Operations Team
888casino


I’m unsure why my funds have still not been sent to me if everything with the verification is fine . 888 did not reply within the last time frame so I’d really appreciate a reply this time and just try get this sorted .
There shouldn’t be any reason my money cannot be sent to me now ?
This is 4 weeks and 3 days since I requested the withdrawal .

Thanks everyone

Sorry I forgot to say the email they sent (above) was sent to me on the 12th April

Hello
Just an update , received an email yesterday evening from 888 saying :

Dear Sheridan,

Thank you for choosing 888casino.

According to our records, you have one or more withdrawal requests which are currently being processed.

The details of the withdrawal(s) are as follows (Your withdrawal reference number appears in brackets - Please save this number for future reference):

252.00 GBP was transferred back to your gaming account (#602701322298).

Sincerely,

Support Manager
http:/­/ww­w.8­88c­asi­no.com

I’m not too sure this part of the withdrawal has been sent back to my 888 account ? No point asking them why because it will take about 5 days to get a response so I’m confused why this was done ?
Anyway iv requested to withdraw the £252 again today it says awaiting process so hopefully it will let me withdraw this time ?

Will keep everyone updated when I know if the withdrawal has been successful

Thanks

Hi askgamblers
I have now received the remaining payment from 888 casino
I just want to say thank you so much for your support and help you’ve been great .

It’s a shame 888 took so long to resolve it, very disappointing . But all done now :)

Thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.