888 Casino - 888 locked my account after virtual credit card deposit

Dear @Rajgupta,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello thank you, the total amount of the funds in my account is €220.

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for the opportunity to address your concerns.

Please allow us to apologize for the delay. We understand that this delay has caused you inconvenience and frustration, and for that, we are truly sorry.

We take our customers satisfaction seriously and we strive to provide prompt and efficient service at all times. We are doing everything possible to expedite this process and you will be notified via email once our Support Team has received an update regarding your withdrawal.

Thank you for your patience and understanding.

Sincerely,

888 Team

Hi, I still haven't received an update. All the conversation has been sent to suppor­t@a­skg­amb­ler­s.com.

Hi, Just received this email. I can now login again but I can't make withdrawals.
So I have sent a statement to prove my address. Can you please verify the statement as well, so I can close this case here?

Hereby also the email I received, the verification is in the final process.