I am writing to formally express my dissatisfaction with the significant delays and lack of resolution surrounding my withdrawal requests at 888 Casino. Despite following all required procedures and providing the necessary documentation, my withdrawal requests remain unresolved, and I have experienced repeated delays and cancellations.
Account Details:
Username: < username removed >
Account Number: ID: 841827404
Date of Account Creation: December 2024
First Deposit Date: December 30, 2024
Withdrawal Request Dates: February 21, 2025, February 24, 2025
Amount Requested: $90,000
To provide some background, I completed the verification process in December 2024, submitting a driver’s license and a credit card copy (with sensitive information blocked). After making my initial deposit and winning, I was asked for further documentation, including a utility bill, credit card statement, and proof of income. I submitted additional documents, such as T4s and notice of assessments, as requested, in order to facilitate the processing of my withdrawals.
However, my withdrawal requests have been cancelled or declined several times without clear explanations. Initially, I was told my first withdrawal was canceled due to delays in submitting documentation, despite my prompt submission. More recently, my subsequent withdrawal requests were declined, again without any specific reason.
I have reached out multiple times through email and online chat, but the responses I received were vague and unhelpful. I was informed that my case had been escalated and placed on a "priority list," and that my documents were under review by the finance team, but there has been no meaningful progress.
I would like to request the following:
A clear and detailed explanation for why my withdrawals have been declined or canceled.
Confirmation that all requested documentation has been received, and clarification on whether there are any remaining issues with the verification process.
A specific timeline outlining when my withdrawal will be processed and my funds released.
Immediate action to resolve the pending withdrawals or a clear reason for the continued delays.
The lack of transparency and accountability in this matter is unacceptable, and I expect prompt and thorough communication regarding this issue. Should this matter not be resolved in a timely manner, I will have no choice but to escalate my complaint to the relevant regulatory authorities.
Thank you for your attention to this matter. I look forward to a prompt resolution.
