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PokerStars Casino - Account frozen for unknown reason

Hi,My account at Pokerstars was frozen for an unknown reason. This first occurred three weeks ago. I was told to contact support by email. I have also ...

PokerStars Casino - Delayed verification after deposit

I have submitted my bank statement in pdf format and have provided a picture of my passport and I am still waiting for verification despite several ...

PokerStars Casino - Account was ''flagged'' during a routine security check, no response

On Thursday 29 August I signed up to Pokerstars to play poker and casino. I played both and then later deposited £400 to play more casino, as soon as ...

Casino.com - Payment missing since 5/5/19

I won £1417 on the 5th of May 2019. The casino say they have paid me, I have received no funds. We have sent each other around 30 emails now. they ...

PokerStars Casino - Frozen account, no reply from support

As many other players here my account has been frozen without explanation for over a month.On Thu, May 23, 2019, 10:57 AM wrote:Hello Claudio,Thank ...

LeoVegas Casino - Refuses to payout me deposit and verify my account

I have been a user of Leovegas for a few years, reached high VIP status in their loyalty program, did a lot of deposits and withdrawals over few years ...

Mr Green Casino - Waiting for withdrawal for 10 days now

Hello,On the 4 of august i finally had a winning in mr green casino. I have an account for over an year and i got a big win, so i made a withdraw for ...

PokerStars Casino - Security Check on Frozen Account, No Support, No Communication

I'm getting the "routine security" check that everyone seems to get... except they haven't emailed me ANYTHING, they haven't requested anything from ...

PokerStars Casino - Verification problems still unresolved after 2 months of corresponding back and fourth

HiOn 24 june 2019 i received an email back, that they were dealing with my account. At this point i have send many emails without getting responds.On ...

LeoVegas Casino - Unnecessary delays in account verification

Hi,I started playing in LeoVegas Casion on 12th July and requested my withdrawal on 14th July. I got a notification asking for documents for ...

NetBet Casino - Slot super wild issues and no help

hi since over 1 month now i was thrown out of the slot super wild when i was at the bonus wheel, on netbets german side. since then i am not able to ...

NetBet Casino - Closed account whilst awaiting withdrawal with no further information given

Hi thereI signed up recently, made a deposit and luckily managed to win something! When I made a withdrawal, ID verification was requested which I ...

bwin Casino - Irresponsible Actions

I am furious with this casino. My account was initially closed at my request previously and I decided to play again and reopen my account. I had to ...

Mr Green Casino - Different slot feature progress on desktop and mobile casino version

Dear askgamblers.com.On june 12 i noticed that the progression i had in features on the game “finn and the swirly spin” were not being continued ...

NetBet Casino - Not verifying documents sent by email and holding my money

Hello,I deposited £40 with NetBet between 12-17th June 2019 (a £30 and £10 deposit.) I won £10 and so tried to withdraw my full £50.I received an ...

LeoVegas Casino - Account closed, still not getting a response 11 days later

Hello everyone,didn't have any problems before this with LeoVegas and always got fast responses from support e-mails (1 to max 2 days). My account was ...

LeoVegas Casino - Account locked for two months right after withdrawal

Right after I tried to withdraw my winnings my account was locked. I was expecting an email or anything to verify my account or a confirmation of the ...

PokerStars Casino - Froze account & not responding to emails

Poker stars froze my account over 2 months ago and despite me sending all info requested they have not responded to over 30 emails. There has been ...

NetBet Casino - Delaying payment on verified account

I am writing to you to raise an issue about: NetBet Live CasinoThe issue that I have experienced was my account has been in good standing for close to ...

LeoVegas Casino - Won't provide information why my withdrawal is delayed

I have made a withdrawal on 23rd May 2019 which was supposed to be credited my bank account by 30th May 2019 asperger's the 5 working days timeline. ...

NetBet Casino - Withdrawal request delayed and no answers

Hello,I am waiting for my payout since nearly 3 WEEKS!Your live chat customer service has been telling me every day for a week that the same day the ...

PokerStars Casino - Account restricted following a routine security investigation

Good afternoon,as of 2 days ago my Pokerstars account has been restricted, directly following a deposit from my side. It is notable that the deposit ...

PokerStars Casino - Forgotten ID and Password Issue

A week or more ago I contacted PokerStars to retrieve my old, forgotten ID and password as I had thought at the time my account was registered to a ...

PokerStars Casino - Restricted account

I've been playing pokerstars since 2008.In April 2019, I moved from Slovakia to the Czech Republic.I've converted my account from pokerstars.eu to ...

Mr Green Casino - Three weeks and still have not received my withdrawal

I’ve been trying to get my 3500 dollars two days after my request they finally decided to ask me for all my documents which I then sent to them ...

PokerStars Casino - Account locked after deposit, account closure not processed

I've been playing on this site for more than 10 years and never had an issue. I was inactive for ~2 years and decided to return.So I logged in and ...

PokerStars Casino - Not responding to multiple emails

I have sent several emails to the PokerStars support email address ([email protected]) and having no response.1. I logged into my old account ...

PokerStars Casino - Refuses to refund my deposit after declined account verification

I have made a deposit of 230 Euros and after as I wanted to play, I was surprised that my account was locked. Than I received an Email that I have to ...