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Mr Green Casino

Valutazione dei giocatori 185 Recensioni
Risposta al Reclamo 91 Reclami
1 giorno media 91 Reclami
Ci piace
  • Casinò regolamentato AAMS
  • Diversi metodi di prelievo disponibili
  • Un approccio moderno e di stile
Non ci piace
  • Chat dal vivo non disponibile
  • L'assistenza telefonica non disponibile
  • Possibili tempi lunghi per prelievo vincite
Avviso di affiliazione

I nostri contenuti presentano link di affiliazione e potremmo ricevere una commissione sulle registrazioni e sui depositi effettuati tramite questi link. Sul nostro sito puoi trovare solo casinò autorizzati dall’ADM e verificati dai nostri esperti.


Mr Green Casino Dettagli

Qui trovi tutti i dettagli specifici di questo casino.

  • Generale
  • Pagamenti
  • Giochi
  • Gioco Responsabile
  • Assistenza clienti
Sito web
http://www.mrgreen.it
Fondato nel
2012
Licenze
ADM Italia
Programma di affiliazione
Lingue
Italiano
Tipo di casinò
Gioco istantaneo, Mobile

MrGreen è un casinò online ritenuto tra i più affidabili e sicuri, grazie alla lunga e reputabile presenza nel mercato svedese dal 2008. La versione italiana di questo sito di gioco offre un ampio repertorio di casino games, dai fornitori più famosi come NetEnt, Play’n Go e SG Gaming. È quotato alla borsa di Svezia, e regolamentato in Italia da ADM con la licenza AAMS e numero di concessione 15024

Famoso anche per l’affascinante storia di Gentiluomo col capello verde, Mr Green ha un approccio amichevole verso i Green Gamers, come chiama i propri clienti. Offre intorno ai 200 giochi divisi fra slot machine e giochi da tavolo.

Restrizioni al gioco

Il sito di Mr Green Italia è offerto ai giocatori con la residenza registrata in Italia. Per poter aprire il conto gioco, e soprattutto prelevare le vincite, bisogna accettare il contratto e di seguito confermare i propri dati inviando la copia del fronte/retro del documento d’identità valido e del codice fiscale - come previsto dal regolamento di Agenzia delle Dogane e dei Monopoli.

Giochi virtuali

Il mercato dell'industria ruota in gran parte intorno alle slot machine, e MrGreen Casino ne sa qualcosa a riguardo. Nella sua selezione, vi è una varietà dalle semplici slot a tre rulli come la slot Xmas Jokerslot Eye of The Kraken, fino alle più popolari slot machine del mondo come la slot Starburstslot Gonzo's Quest o slot Blood suckers.

Per coloro in cerca di giochi da tavolo, questo è il posto giusto per trovare una buona scelta di giochi e loro variazioni. Una decina di versioni di Blackjack e ancora di più di Roulette, sono più che sufficienti per chiamare la varietà di giochi ampia, ma c’è molto di più. Gli amanti dei giochi a carte e dadi, possono cimentarsi in altri giochi come Baccarat, Texas Hold’em Pro e Casino Hold’em.

Infine, i giocatori possono mettere alla prova i popolari giochi dalla sezione a nominata Video poker. Non molto ampia, la categoria offre i giochi come 1 Hand Joker Wild, All American Double Up e Casino Hold’em.

Giochi dal vivo

Mr Green Casino dispone della sezione Live Casinò, grazie alla quale è possibile l’esperienza giocando contro i dealer dal vivo. L’attuale collezione di giochi consiste in circa 10 varianti in toto di Live Blackjack e Live Roulette.

Giochi su dispositivi mobili

Mr Green casinò è disegnato in modo da funzionare su tutti i dispositivi mobili, per cui i suoi membri possono accedere ai giochi online tramite piattaforme iOS o Android dei loro cellulari o tablet. Mr Green Casino Mobile è completamente ottimizzato per l’uso via smartphone, con l’accesso aperto a tutti i giochi senza bisogno di scaricarli.

Supporto

I giocatori possono contattare il Team di supporto via email, mentre la chat dal vivo non risulta disponibile, neanche ai registrati. L’operatore offre assistenza dalle 8 alle 20 tutti i giorni tranne la domenica, quando l'orario d’apertura è dalle 8 alle 15. In aggiunta, vi è la sezione FAQ con le domande frequenti e utili risposte.

Sicurezza e correttezza

Per tutelare i dati, Mr Green casino online impiega il sistema di criptazione SSL. Questo sistema impedisce ai terzi di accedere ai dati personali e finanziari, nel momento della transazione dei dati sensibili come quello del pagamento. I server di gioco del concessionario sono localizzati in Italia, in pieno rispetto dei requisiti determinati da ADM.

La correttezza del gioco è un’altra questione molto importante per questa casa di gioco online. Per assicurare un servizio giusto e imparziale, il sito utilizza il sistema testato che genera i risultati casuali e viene sistematicamente sottoposto ai controlli periodici. Purtroppo, i resultati dell’audit fatto dai terzi non sono visibili sul sito.

Il gioco responsabile

Con l’implementazione del sistema Green gaming, il casinò MrGreen dimostra di avere un approccio serio verso il problema del gioco patologico. Questo sistema di prevenzione permette a ogni giocatore di determinare il massimo importo della puntata, ancora prima di iniziare la sessione, mentre la “predictive tool” consente di controllare il proprio atteggiamento verso il gioco.

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Reclami

Leggi i reclami lasciati da altri giocatori su Mr Green Casino. Scopri di più sui reclami.

Mostra tutti i reclami
Mr Green Casino - Mr Green 5360 euro locked after KYC no reply from ID or Complaints team
Hello AskGamblers Team,

I am submitting this complaint regarding my Mr Green account, which currently has €5,360 locked due to a pending address verification.

On October 16, I emailed [email protected]
with a full explanation and attached all required verification documents (photo ID, selfie with ID, and proof of address). In that email, I clarified that I had mistakenly entered my father’s address during registration, but my official registered address is my mother’s residence, and I attached proof confirming this.

The same day I received an automated reply from Mr Green, confirming receipt of my message and stating that I would get a response within 72 hours. However, no one ever contacted me.

After 10 days with no reply, I sent a reminder email on October 26 to the same address.
Then, on October 27, I also contacted [email protected]
to escalate the matter — still without any response.

As of today, more than three weeks have passed, and my account remains restricted despite me having provided all required KYC documents and explanations.

I have also reviewed other complaints from customers on AskGamblers, and it’s clear that this is not the first time Mr Green has failed to respond to verification or payment-related issues within a reasonable timeframe.

Requested resolution:

Complete my KYC verification.

Unlock my account.

Release my balance of €5,360 immediately.

All documents and correspondence are attached below as evidence.

Evidence attached:

Email sent to [email protected]
on Oct 16 (with attachments).

Mr Green’s automated reply confirming 72h timeframe.

Reminder email (Oct 26).

Email to [email protected]
(Oct 27).

Copies of ID, selfie, and proof of address.

Thank you for your assistance in resolving this matter.

Kind regards,
staus Non risolto
€5360
Mr Green Casino - Casino not helping and delaying my verification

I honestly don’t know what else to do at this point. I played at this casino on August 1st, and I won using my own money (no bonus or anything). After that, I uploaded my documents for verification, identity, and proof of address.

Then the nightmare started.

My proof of address was rejected. Support told me I need to upload a bank statement showing transactions, so I did that. It got rejected again.

Then I uploaded a statement from my Irish bank. That also got rejected. When I asked them why, they said it’s either cropped or not fully visible, which honestly makes no sense because it’s completely clear and readable. I’ll attach it here so you can see it too.

After that, they told me to upload a utility bill, which I don’t have because none are in my name. I explained that to them, but they just keep rejecting my documents without giving me any proper explanation. I’ve asked several times for them to tell me exactly what’s wrong or what I should upload instead, but I just get ignored or the same generic replies.

I even sent them a warning email 6 days ago, asking for proper help, or I’d have to escalate things; no reply to that either.

It’s been weeks now, and I’m still stuck. I feel like I’m just going in circles with no one actually looking into my case. I’m really tired of this. I just want to get verified and access my money. I’ve done everything they asked, and every time I try to follow their instructions, they change something or reject it again.

This shouldn’t be this hard.

staus Non risolto

Statistiche sui Reclami

Risolto 74
Importo medio $ 5,419
Durata media del reclamo 9 giorni
Risposta media 1 giorno

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5.5/10 185 recensioni

Le recensioni dei nostri giocatori più interessanti

I have tried several casinos on the web, mostly casino services on sportsbooks, but I the number of games are often limited. Mr Green have a lot of games and I read that they have the highest payback (read on a forum), and I like the layout on the site. I deposited 20 euros got my freespins unfortunately I lost. Next deposit I did was 50 euros and I started winning, withdrew 50 euros (was quick, 2 bank days) and have 100 euros left on my bankroll. Overall, nice looking website, big selection of games and quick withdrawals!

The customer service is not available 24/7, closes at 01 AM...

Utente inattivo
10/10

Mr Green casino – various software

English gentleman designed casino and also in dominating green design color seems to be a hard match-up for other casinos to beat, and when it is providing various software like this one and offers promotions like this one, it becomes also an “invulnerable” casino in the result.

I would begin with the casino promotions – they are not that often like they could be, or like I wish they were, but then every~quarter comes this casino with something that surprising like this Christmas offer, which I certainly consider as one of the greatest offers ever seen at any online casino. Of course that it requires a few deposits to receive the best highest variant possible, but – tell me any offer that does not require previous deposit and is noticeable by an experienced player. I think they are very rare.

I strongly appreciate that this casino wants to be original also, so it decided to create (or to pay someone to create it, doesn't matter now) an unique slot game with according theme and design and that is exclusively offered only on this casino. Marvelous Mr Green slot game certainly is one of the most enjoyable surprises that this casino offered to me (and other players as well).
I must also mention the current Christmas “take free spins every day” countdown offer, as it is certainly one of the greatest Christmas offers among all available netent casino offers (I am included in circa half of them and there is no one that would even be LIKE this one!) This one gives you 10 or 25 freespins every day entire December, and it is simply the most generous and best offer currently available.

Nothing else to say, just – how is it possible, that you aren't signed up yet?! But I remain calm, as it is clear, that after my advertisement you certainly are going to do that :)

Mr.Green Casino offers games from a few software providers like NetEnt, Betsoft and Microgaming. I decided to join here when on my gmail account I got an offer from some affiliate site with 10 free spins on Starburst slot. In the message I got there was also a link to the casino. Their front page really looks good and as I assumed the green color is dominant here.

After I made an account I found Starburst slot. This game is really easy to find because the navigation here is very good. I didn’t expect much from the 10 free spins on a 0.1 euro bet. As I expected the final result was only 0.80 euros from the 10 free spins. I kept playing without changing the game. Even though it is very simple with only 10 paylines Starburst is a slot I like very much. I set my bet to 0.1 euros and set autoplay to 25 spins. To my surprise after the 25 free spins were over my balance was now at 3.5 euros. I kept playing for a while and after my balance dropped under one euro I had a big win and was back to 3 euros again. That’s when I decided to move on to another game. I chose Jurassic Park. It is one of the latest Microgaming slots with 243 paylines. 243 paylines gives you the chance to have some really big wins. But still you need a lot of luck to get them and I lost all of my money within a minute.

Overall

I can't say a lot for the short time I spent here but it seems to me that Mr. Green is a good casino. There is only one thing that I don’t like and that is they don’t have live chat available 24/7. It is only available from 07:00 to 01:00.

Mr.Green is one of the latest casinos I joined. As I am relatively new to NetEnt slots I am always on the look out for some free spins or no deposit bonus.At the time I joined this casino I think there was a promotion for 10 free spins on Lights. I have seen this promotion in many new NetEnt casinos. I followed the link to their webpage made an account and registered without any problems.

The free spins were there so there was no need to contact live chat support. Lights has never given anything from those free spins in any casino I played so my win was very small 0.20 I think. I lost it all in a matter of seconds. I forgot about this casino for a while and came back when I had only 1 euro left on my Neteller account. I was looking for a casino with a minimum deposit of 1 euro and Mr. Green was more than happy to take it.

I started playing Starburst on 5 lines and I somehow managed to get my balance all the way to 10 euros. I then switched to DOA and dropped down to 2 euros. Went back to Starburst and got up to 10 euros again. I don’t remember which game I played next but I lost everything in 2 spins because I forgot to lower the default bet which was 5 euros per spin. The next time I came back here I deposited 10 euros. I didn't take any bonus and played with the deposit only. After about an hour on Starburst I got up to 34 euros. Instead of continuing I decided to try DOA on a higher 0.18 bet. After an hour of play here my balance was 0 again. I made another deposit of 10 euros again and didn't have any luck. During all of my deposits there was no need to contact live chat support because everything was smooth and without problems.

This is definitely one of my favorite NetEnt casinos and I hope for a big win on my next deposit.

When I registred my account at this casino, there was no available promotions for player from other countries! I saw that they offered many free spins to UK players and I couldn’t take advantage of this no deposit bonuses! Also the welcome bonus wasn’t available for my country and I decided to make a deposit of 20 euro and to try my luck!

I made my deposit via Skrill and I searched for some good slots to spend my money! They have a lot of games from different providers like Microgaming, Netent, Nyx Interactive, Betsoft, IGT, Leander Gmaes and Quickspin! My favorite game providers are Microgaming and Netent and I decided to play only slots from NetEnt because I was bored of the Microgaming slots!

I started to play Silent run on the lowest bet and I saw that it has a very good payout rate!I started the game with 20 euro and after 10-15 minutes my account balance reached 42 euro! I didn’t wanted to stop here and I changed the game and decided to play Jack and the Beanstalk slot! I like very much this slot,especially when I trigger the free spins feature and also the Walking Wilds feature! This game didn’t paid so well at the beginning and my account balance reached 15 euro! I didn’t knew what to do,to stop and change the game or to continues? I decided to continue with this game and a couple of minutes later I managed to catch the free spins and I won 36 euro!

I reached 50 euro and I requested a withdrawal to my Skrill account! I have to say that overall it was a nice experience, I was happy because I won some money and I think I will play again here! For the games I will give a 10 because of the many providers that they have, only 7 for the bonuses because I cant take advantage and 9 for the good payment methods!

Utente inattivo
9/10

Mr. Green Casino uses a few software platforms and is definitely an elegant and promising casino. During the registration be sure to put in a valid mobile number because the verification number for your account will be sent by sms. I had problems with my phone and couldn't receive messages so I joined this casino only a few days ago. I was amazed when I saw that the minimum deposit was only 1 euro. The only difference is that with the minimum deposit you can’t claim any bonus. In order to claim a bonus you have to deposit minimum 10 euros. I’m not sure how much exactly I deposited but it was no more than 15 euros and the money was instantly in my balance.

I didn't contact live chat support because there was no need to. I tried a few slots and Marvelous Mr. Green was one of them. It’s a real shame that this game doesn't have a bonus round. I also won a prize here that I am still waiting for it to arrive. They often have prize questions on facebook. If you want you can like them and get notifications. In order to win a prize you don't have to be a member but you have to be among the top 10 who provided a correct answer.

I have to admit that Mr. Green really stands out among the rest of the casinos. It is available in instant play mode and you can set a limit to your weekly deposits. What I really liked is when you choose a bonus you will read that they really appreciate your earned money and when it comes to a bonus the wager is only for the bonus money and you have to loose your deposit first in order to start the wager. I enjoyed playing here and tried Jurassic park here for the first time. Limited with a humble balance and a desire to play Wishmaster I didn't spend a lot of time on this slot. This third time for me on the Wishmaster brought some decent wins and symbolic money so I believe I can provide a good screenshot in the future for this game.

It was a real pleasure to play in this casino which is very elegant. It is very simple to choose what you want and there is no doubt that they are safe when it comes to cashouts.

Very nice selection of games.

26 deposits with no withdrawal, many rounds of 30 - 40 spins with no win at slots, free spins are poor and after that you won't be able to win anything.

Live chat couldn't help enough with my questions and was very polite. As for games only deposited 2 maybe 3 times and won my money back and more. Very easy to navigate round too which some are very frustrating.

100% the best casino I've ever come across with the whole service and options amazing!

Mr Green is one of my favorite casinos it runs solely in the web browser and has a great layout . Won a few hundred on my first deposit on the slots, great selection of video slots and classics. Check your account mail box regularly, Free spins - Bonuses and offers are regularly given.

All in all Mr.Green is a Top Casino

I take it back. Customer service here is excellent. Although I still have not been able to win. The Customer support team is top notch.

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