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PokerStars Casino - Unable to withdraw my funds

Risolto
Info sul reclamo
Casinò contestato PokerStars Casino
Motivo Pagamento rifiutato
Importo £ 11000
pubblicato il 12 maggio 2020

I have tried on several occasions for the past 2 week to withdraw my winnings out of poker stars circa £11,000.

I have made contact and sent all my documents in for verification, to which they have confirmed receipt. This has now been ongoing for 14 days and counting.

I have received x2 generic e-mails from poker stars that said they are busy and will be in touch..... they are quick enough to take my money!

Please authorise my documents so I can withdraw MY money.

Thanks,

Lee

pubblicato il 12 maggio 2020

Dear Lee,

We are pleased to confirm that your documents have now been verified and accepted and you may request a new withdrawal.
Apologies for this inconvenience and thank you for your patience and understanding during these busy times.


Kind regards
PokerStars Casino

pubblicato il 12 maggio 2020

Everything is sorted, thank you.

AskGamblers
pubblicato il 12 maggio 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

PokerStars Casino Reclami

  • 127 su 171 risolto
  • 2 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,790 USD importo medio

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