NetBet Casino - NetBet not addressing refund issue

Dear @Haukeni,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

The disputed amount according to my calculations is at least 330 euro. NetBet has not contacted me in any way or provided any information.

Dear HAUKENI

This is under review and we will get back to you as soon as we finish our checks.

Thank you

It has been a long time for such a simple request. I wish to keep this complaint open as the case has not been resolved.

Dear HAUKENI

Our customer support department must have gotten back to you about this. The investigation has reached a conclusion.

Thank you

NetBet has said they will refund me, but I wish for this complaint to remain open until the actual transaction has been completed.

Dear @Haukeni,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have received the refund today and the complaint can be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.