NetBet Casino - Long wait for withdrawal

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello JCARACCIO12,

We understand that waiting for your funds to become available can be frustrating and we would like to apologize for any inconvenience caused.

Upon checking, we are pleased to inform you that your withdrawals have been processed from our end on the 7th of May. The funds should be reaching your bank account within 1-8 business days, depending on your bank's processing time.

While we make every effort to ensure that payments are processed promptly, exceptions can occur and processing times may be longer than usual. However, we want to assure you that this is a rare occurrence. We take any such delays very seriously and we are actively working to prevent this from happening again in the future.

Furthermore, regarding the 1.5% fee, as stated in our Terms and Conditions, this is only charged for withdrawals of 500 GBP or more to cover transaction costs.

We greatly appreciate your understanding and patience throughout this process.

Thank you

Dear @JCaraccio12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.