Mr Green Casino - Why my bank statement approved delaying

Dear @ashraful1997,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear customer,

We are contacting you from the Claims Department at Mr Green. In order to proceed with reviewing your case, we kindly ask you to provide additional information, as the details currently provided are insufficient for us to locate your account.

We look forward to your response.

Best regards,

Claims Department
Mr Green

Thanks for your reply

Below my all details

User Name: < sent to the casino >

Mail:< sent to the casino >

Full Name:< sent to the casino >

DATE OF BIRTH:< sent to the casino >

Dear all,

Please note private info player posted was removed and sent to the casino via private note.

Dear customer,

We are contacting you from the Claims Department at Mr Green. I would like to inform you that currently, there are no pending withdrawals on your account, as all previously requested withdrawals have been approved.

Regarding the documentation, please note that sometimes the registered payment methods on your account may produce errors. To facilitate the processing of your payments as quickly as possible, we may need you to provide bank details.

As part of our procedures, we are required to request all necessary legal documents to ensure that the funds are correctly transferred to the account holder. These documents are then forwarded to our Validation Department and subsequently to the Payments Department to proceed with the withdrawal.

Please be aware that each department generally takes up to 72 hours to process the cases they receive. If multiple departments are involved, the process may take between 7 to 10 days. Additionally, these 72 hours are considered business days; weekends (Saturdays and Sundays) are non-working days for our specialized departments.

We apologize for any inconvenience this process may cause and sincerely appreciate your patience.

Best regards,

Claims Department
Mr Green

I have two pending withdraw request
This is withdraw confirming number.
307 USD Withdraw confirm number: 835067757965
2100 USD confirm number: 834073640438
Still now pending.
And payment team ask me my bank statement and I uploaded bank statement 1 week ago and payment team confirm me this bank statement approved and you can withdraw your balance wire transfer or Neteller.
So I try to withdraw 2100 USD it's now pending and after one days payment team a mail me (We'd like to let you know that your withdrawal was returned to us. We'll try again using the same method) this is May 21 .Then I again request a a withdraw 10 USD it's approved and I got it but my 2100 and 307 USD still now pending.

So now what can I do.I sent all requested documents and it's approved there is no any fault from me .

Please check all mail then you can understand

Dear customer,

We are reaching out from the Claims Department at Mr Green.

We have reviewed the account associated with the username you provided and confirmed that there are two withdrawals which have already been processed and paid out as of April 28th.

If you have additional accounts, we kindly ask you to contact us at the following email address: compla­int­s-i­nt@­888.com, providing any necessary additional details.

We look forward to your response.

Best regards,

Claims Department
Mr Green

Thanks your reply
Yes you are correct two withdrals approved which I requested 22 and 23 May
But first I requested 2100 USD in May 20 . Withdraw confirm number: 834073640438

Now my question if you approved my 2nd and 3rd withdraw request then why don't approved 2100 USD .
2100 USD still now processing.
This is totally shocking.

You can approved Lowest amount but it's 2100 USD not approved.Have any answers?

After all If mrgreen not approved this withdraw then return my account I want to play but I don't cancel this withdraw.

Now my request please reverse my withdraw request and return to my account.I want to play this amount

Dear customer

We are reaching out from the Claims Department at Mr Green. We would like to inform you that your withdrawal of USD 2,100 has been canceled, as per your request.

Thank you for your patience throughout this process. We apologize for any inconvenience this may have caused.

Please consider this matter closed. Should you have any further questions, feel free to contact us.

Best regards,

Claims Department
Mr Green

Dear @ashraful1997,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Mrgreen
You mention this mail and told me to contact this mail :compl­a­i­nt­­s-i­­nt­@­8­88.com
Then I contact this mail and tell team Everything but they replied me please contact live chat.I contact live chat and told them everything then live chat Agent told me they appoligede for this situation.As soon as payment team approved your withdrawal but 7 day's gone no response.Then I Requested for cancel my withdraw.When I requested then they cancelled my withdraw but they don't approved my withdraw.It is surprised me.
Still No two withdrawal request pending in my account.
Please check.Have you any answer ?
Payment team don't approved my withdraw but they return my funds to my account 😃.In bellow I attached all prove please see and replay me

Dear customer

We are reaching out from the Claims Department at Mr Green.

Please note that the email received from compl­­a­i­­nt­­­s­-i­­­nt­­@­­8­8­8.com was sent by me, and the cancellation of the €2,100 withdrawal was also carried out by me, as per your request through this channel three days ago.

Our Payments team does not have access to this platform and is unaware of your request to reverse the withdrawal. Therefore, I kindly ask that if you contact the Claims Department via email, you continue to do so through this same channel to avoid any contradictions or confusion regarding your requests.

Currently, there are no issues preventing you from making withdrawals through the established methods on our platform. As such, we consider this claim closed.

Best regards,

Claims Department
Mr Green

Dear @ashraful1997,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Previously I told 2100 USD I requested 20 May
But again I requested two withdraw 22 and 24 May
My 22 and 24 May withdraw Approved but 2100 USD in 20 May Not approved .After 7 days gone but no response by payment team so this why I requested for cancel.

Then again I requested there withdraw request still now pending and payment team notify in my mail (Hi MST AMANA,

We'd like to let you know that your withdrawal was returned to us. We'll try again using a different method.

If you need any help, contact us via Live Chat for a quicker resolution)

Now my three withdraw still now pending।।
Have any answers about this.

Then you mentioned this mail compl­­­a­­i­­­nt­­­­s­­-i­­­­­nt­­­@­­­8­­8­8.com
I also contact them they replied please contact live chat ।

Now what can I do ।।

Please clearly give me proper solution।।
Now I have available 1000 USD in my account and three pending withdraw ..

Dear customer,

We are contacting you from the Claims Department at Mr Green.

Please kindly confirm if your case is currently being managed by our Claims Department. If so, we ask that you contact us directly so we can continue handling your case efficiently.

We have requested a review of the two withdrawal requests made yesterday and today through Skrill and Neteller. Additionally, a different withdrawal method has been suggested, as Neteller is not currently allowing the processing of your withdrawals.

Regarding the Skrill withdrawal, it should generally be received within 3-5 business days without any issues. As for the Neteller withdrawal, I will request that it be reprocessed to ensure proper handling.

Thank you for your cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Best regards,

Claims Department
Mr Green

Thanks for you proper information
You said that Neteller is not currently allowing the processing of your withdrawals.
So I creat two withdrawal in Neteller
240 USD Reference ID
836969232749
100 USD Reference ID
836698675783

So Now which way can I get it Because you said withdrawal is not possible on Neteller

Good morning,

We are reaching out from the Claims Department at Mr Green. Today, we have reprocessed the pending withdrawals on your account.

If, after this attempt, you still encounter issues receiving your funds through Neteller, we will need to request the withdrawal through an alternative method.

Thank you very much for your patience and understanding.

Best regards,

Claims Department
Mr Green

Dear @AskGamblers and Mrgreen
Please see this matter

Mrgreen, you are starting to laugh and joke. Previously, you said that there will be no withdrawal on Neteller, but I have a pending withdrawal on Skrill, which will be approved without any problem.But the payment team has canceled my Skrill withdraw and removed Skrill from the withdrawal option. Now there is no Skrill in the withdrawal option. The payment team is starting a big fuss. Now the payment team is sending me a message again saying that all my withdrawals will be reprocessed. If there is any problem in receiving payment through Neteller, then I will try another method. I tried to withdraw using Skrill, but the payment team declined.

Dear customer,

We are reaching out from the Claims Department at Mr Green.

As a general rule on our platform, all funds deposited using a specific method must be withdrawn using the same method to receive the winnings. Occasionally, a method may not be available for withdrawals initially or after several attempts, but it might become available later. In some cases, like yours, it is ultimately not possible to process a withdrawal through that method.

Please be assured that we are obligated to verify such cases to comply with our legal obligations. After multiple attempts to process your withdrawal via Neteller, we have finally been able to request the withdrawal through an alternative payment method. You have been informed of this via email.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Best regards,

Claims Department
Mr Green

Thanks for your reply.
Now I requested my withdrawal In Skrill Because most of the winnings are made by depositing with skrill.Now my humble request please approved my withdrawal request in Skrill

Dear customer

We are reaching out from the Claims Department at Mr Green. We would like to inform you that all your withdrawal requests made via Skrill on June 6th have been successfully processed. You should receive the funds in your account within 3 to 5 business days.

Thank you for your patience throughout this process. We consider your claim closed at this point. If you have any questions or need further assistance, please do not hesitate to contact our Customer Support Department.

Best regards,

Claims Department
Mr Green

Dear @ashraful1997,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear @AskGamblers and @Mrgreen
Thanks For your reply

Still now my withdrawal request pending.

Dear customer,

We are reaching out from the Claims Department at Mr Green. We would like to inform you that all previous withdrawals mentioned in your claim have been successfully processed via Skrill.

If any new issues arise regarding transaction made on 07.06, we kindly ask you to contact Customer Support so we can follow the standard procedures established on our platform.

Thank you for your cooperation.

Best regards,

Claims Department
Mr Green

Thanks for your reply

I have received two withdraw but again I created two withdraw in Skrill 07-06-2025 but this two withdraw still now pending.