Mr Green Casino - I have been waiting my 75000E for 4weeks now

Dear Mr Green Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for reaching out and I'm sorry to hear you have had this negative experience.

In order to assist you further, please can you kindly send an email directly to our Complaints Team on int_se­con­d_o­pin­ion­@mr­gre­en.com with the above query so that our dedicated team can look into this and help you further with resolving this issue?

Thank you very much for your cooperation!

Kind Regards,

Mr Green Team

Dear @Zazu,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thursday I asked again how things are going forward and got the same answers than before. I replyed that I don't believe that anybody is doing anything about my issue.
After that some manager finally sent an e-mail for me and told that on friday I would have some answers. Friday came and no answers or e-mails for me. The wait continues.

Hello,

Thank you for your response and patience while the team have reviewed your concerns. We apologies the wait is longer than expected, rest assured the team are reviewing your case. Should you require further assistance, please contact our complaints team directly at int_se­­co­n­d­_o­­pin­­io­n­@­mr­­gre­­en.com.

Kind Regards,
Mr Green Team

Now I had an e-mail, it turned out that my income documents weren't enough. I have to send them documents about my loans and some kind of proof that I have sold some of my things. Let's see what happens next.

Good Morning,

Thank you for your reply. Rest assured, if you forward your complaint to the email address provided you will receive a full investigation and response. We apologise for any delays.

Kind Regards

So 18.4 I sent the documents and friday 19.4 I asked, that do they go forward on the right place, from that e-mail.

Monday 22.4 I had response via e-mail that they do and vip handler will get more information on that day.

Wednesday 24.4 I asked again, what was the situation on my money. Then the person informed that he is going to ask now, what's the hold up.

Thursday 25.4 morning I asked why does this take so long. Lottery takes a month and then we are talking millions. Also I need the money for my trip.
On that afternoon I had email, that the money is on its way and also the payment numbers.
Finally after more than 6weeks, the money is on my bank account. Hopefully nobody has the same experience, but atleast I got my money finally.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.