Mr Green Casino - Delaying my 5000 EUR withdrawal

Dear Mr Green Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

We are reaching out from the Claims Department at Mr Green to inform you about the status of your withdrawal request.

We have attempted to process your withdrawal multiple times through Trusly; however, it has not been successful due to an error within the payment platform. We have requested a reprocessing of the payment and have also asked for an alternative payment method to be offered to you.

We sincerely apologize for any inconvenience this may have caused. Please do not hesitate to contact us if you need any further assistance or have additional questions.

Kind regards,

Claims Department
Mr Green

Dear @Sarkit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Case is settled. You can close this

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.