I deposited 400 euro to my BWin account via NETeller. A message came up saying deposit unsuccessful. I was confused when NETeller sent me an email saying deposit was successful. I emailed BWin asking about the situation.
» Attachment: Bwin ignoring email
I also sent them an Internal Ticket / Email whilst logged in asking about it. They responded. But with a nonsensical reply. Saying they had some problems and asking me to deposit again. I then forwarded them the actual NETeller email receipt and asked them what was going on - explaining their first response was nonsensical and that I'd *already* deposited.
» Attachment: Bwin ignoring email 2
No response. I also sent them the below NETeller screenshot uploaded in the Internal Ticket support system.
» Attachment: NETeller Transaction
No response. Almost a day later, I emailed them a screenshot SHOWING them that the money had left my NETeller and was sent to BWin but my balance at BWin was still empty.
» Attachment: Bwin ignoring email 3
Another day passes, Day 4 passes... No response! Screenshot of my full BWin transaction list to current:
» Attachment: Bwin Transactions
Day 5 I get this email:
» Attachment: Bwin Customer Support answer
Day 6 I'm not sure what to make of it all.... They asked for my screenshot, which I'd just sent them last night UNTOUCHED, with everything clearly visible....again.
» Attachment: Bwin Customer Support answer 2
Now I've just resorted to insulting them. Because this has passed the point of sanity a long time ago....
