I have the following issue with Bwin.com. I have played there a lot, I have deposits and betting history but in September 2021 when I made winnings of 2200 euros, my account was blocked. I was required documents, utility bills, selfies, Id back and front etc. I sent them everything.
However my account was not open and I was informed that a "third-party" is investigating my account so it will be closed until the investigation is over. I waited a lot. It`s been 4 months till now and I really don't understand what is being investigated.
I wrote many e-mails, at first I was answered politely. Bwin claimed that they are sorry and soon my account will be open.
However 1/3 of a year passed and I still am not paid, my winnings are blocked and I feel humiliated. And now Bwin stopped even answering me. Is that normal, does this happen often.
I am thankful that this platform is giving chances for players to defend their rights. Would you please help me?
