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bwin Casino - Bwin delays payment of 2000 euros for 4 months

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Info sul reclamo

Casinò contestato

bwin Casino

Importo

€ 2200

ormata8585 Bulgaria
pubblicato il 4 gennaio 2022

I have the following issue with Bwin.com. I have played there a lot, I have deposits and betting history but in September 2021 when I made winnings of 2200 euros, my account was blocked. I was required documents, utility bills, selfies, Id back and front etc. I sent them everything.

However my account was not open and I was informed that a "third-party" is investigating my account so it will be closed until the investigation is over. I waited a lot. It`s been 4 months till now and I really don't understand what is being investigated.

I wrote many e-mails, at first I was answered politely. Bwin claimed that they are sorry and soon my account will be open.

However 1/3 of a year passed and I still am not paid, my winnings are blocked and I feel humiliated. And now Bwin stopped even answering me. Is that normal, does this happen often.

I am thankful that this platform is giving chances for players to defend their rights. Would you please help me?

bwin Casino Reclami

  • 4 su 16 risolto
  • 6 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,917 USD importo medio

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