I have had a BWIN account for some time now and they have received ALOT of custom from me. I have made several withdrawals and deposits with no hassle whatsoever. My account is verified and all information up to date (as far as I can see)
So I have recently tried to withdraw £500 of my winnings and suddenly find that my account has been suspended without any warning whatsoever. No email, call - Nothing! Of course I just received the usual dribble - "It's been sent to the relevant department etc" but still. No correspondence from them to tell me what was going on.
Over the past few months, I have been depositing through paypal and they have had no problem in taking a lot of my money but when I eventually win and try to withdraw. BAM! Cancelled and closed.
I have rang several times to no avail and have sent several emails which of course they have not responded to. This seems to be a fairly common thing for BWIN and will certainly close this account once I have received my money.
Surely they can't just take all your money and then when you eventually win something, they take that too? Seems very unfair and almost a little criminal. I would think that if theyre not going to honour my withdrawal, surely they should sent my £500 worth of deposits back from the past few months? I paid for a product/service therefore they should honour this. I have read through their terms and conditions and cannot find anything that I could have done wrong? Any advice would be great.