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bwin Casino - Account Closed and Withdrawal Rejected

Non risolto

Info sul reclamo

Casinò contestato

bwin Casino

Importo

€ 250

CntrkClk Paesi Bassi
pubblicato il 2 ottobre 2021

Hello,


My account is closed around the end of July 2021. At first, Bwin said it was about document verification and requested for necessary documents.

I sent the necessary documents and account verification has been completed.

However, Bwin has kept my account closed and told me that a match I betted was under investigation and your account will be closed until the end of the investigation. Bwin could not provide any time frame for this investigation because they said a 3rd party is doing the investigation. This means Bwin can keep my account closed and hold my money as much as they want.


I have deposited around 150 EUR into my account. Right now there should be around 250 EUR in my account. I cannot see the exact amount because my account is still closed.


It has been more than 2 months and there is still no update about this investigation. That's why I have requested a manual withdrawal 1 month ago. Bwin has escalated my query several times but they always answered me that they cannot let any withdrawal because of the investigation.


The last response of Bwin on 01.10.2021:

'Until we hear back from this investigation, no activity is allowed on the account. This is throughout the industry and not just Bwin. As this is a third party, we have no influence on timescales or the outcome of the investigation.''


< full name removed >

bwin Casino Reclami

  • 4 su 16 risolto
  • 6 giorni risposta media
  • 5 giorni durata media del reclamo
  • 2,917 USD importo medio

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