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32Red Casino - Winnings confiscated due to failed verification with no further details given

Non risolto
Info sul reclamo
Casinò contestato 32Red Casino
Motivo Problemi di verifica
Importo £ 1000.29
moore66ras Regno Unito
pubblicato il 8 febbraio 2019

In November I registered at 32red. I made a deposit, completed wagering requirements at the casino I had 1000.29 GBP of my winning. I made a wihdrawal request. In two days I tried to log in my account but it was closed. Via chat they requested documents. I sent everything they demanded and I received the e-mail that my documents do not meet their requirements.
And they will be returning my ?10 deposit and my gaming account will remain closed, with any winnings confiscated. Then via chat I asked to infrom me with all these requirements but agent refused me. This is unfair cause I sent my documents, legit and with all corners visible and they just closed my account with all my winning. I attached a screenshot with this chat.

32Red Casino Reclami

  • 7 su 14 risolto
  • 3 giorni risposta media
  • 1 settimana durata media del reclamo
  • 9,490 USD importo medio

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