If you intend to eat at a restaurant, visit a hotel, or purchase a product online, you will probably search for other customers' experiences at those venues.
So why should it be any different when choosing an online casino to play at? It's essential to do thorough research before committing to deposit and play at an online casino to assess the experience these brands provide and the casino's technical and security aspects.
In this article, we'll look at how to research reviews of brands and the complaints other players have raised before deciding where you want to sign up and play.
Where to Get Casino Reviews
Take AskGamblers for instance. Their in-depth review section offers real players' comments that can help you decide whether a certain brand is up your alley.
Affiliates offer independently written reviews on casinos they are recommending or have themselves played at. If you did a quick search on Google, you'd find many sites where reviews have been written or forums where other players, just like you, have listed out pros and cons of casino brands.
Players can also leave comments where they can give a full description of any positive and negative experiences they may have had on the casino site, which helps paint a comprehensive picture of what you can expect.
Which Ones Should You Trust?
The first thing is to find ones where the information is 100% objective and where you can engage with other players who have personal experience to share, like the Forum community here on AskGamblers.
Trusted affiliate sites would never push out false or misleading information regarding a casino.
Always look for a site that doesn't push only the positive but challenges brands to become better.
It is in their best interests to become a hub that their visitors can trust as part of their brand reps - that way, they know they will continue to come back.
Testing the Trustworthiness of Review Sites
An excellent way to feel out the reliability and accuracy of comments and testimonials you're reading is to test the site and visit it yourself.
This way, you will also better understand how the brand operates before you deposit and play. Take a look at how long it takes for you to get a response to questions on chat and see if that resonates with reviews you're reading about customer service. You can also look at how often comments are posted and if they appear to be edited or manipulated.
These are all good indicators of how trustworthy a site is and whether what you're reading is real-life commentary or staged content.
Stumbling Upon a Negative Review
It is common to see a negative review about a casino brand. However, we must never forget that it is a personal experience. It could simply mean that it was a one-off situation; digging deeper than a single review is always a good idea.
Are there any other negative reviews on the site that players have left? What's the average review rating?
You can also look into the specifics of a particular review. It could be that the review is focused on customer service, but that the product offering is completely fine.
Make sure you choose a trusted affiliate portal that is objective in what they write, one that preferably allows user-generated content and couple it with your research. That way, you will get an accurate picture of the site you want to join.
