Queja #5 Wildsino Casino

Denied payment and verification issues

Por Barb

hace 1 año

Yes I had a winning at wildsino I got my first payment two weeks later after waiting then I was still owed 1250 which I submitted March 1st and now we are in April 16 I waited for my payment hadn’t been asked to verify anything at this point in March. I kept being told their was a delay for me to be patient then towards the end of March I finally get asked to verify my documents which I submitted then they kept telling I wasn’t sending in my pdf file original from my bank of my deposit to their casino which I absolutely had I kept sending it in several times keep being told it’s not original which it is the original even sent copies of my Interac showing from my bank. I went into the live chat talking with different agents who said be patient we will find out what is going on and that they will get back to me which they never have. I talked to someone yesterday and they tell me once again be patient that they are having delays on withdrawals which we are almost two months of submitting my withdraw I feel like I have been very patient. I am now not sure how to proceed so I am sending a complaint about their casino. I have played and cashed out at several casinos so I know the process of sending in my documents

Casino en conflicto Wildsino Casino

Motivo Pago retrasado

Cantidad €1250

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Barb

hace 1 año

I have been paid in full thank you

Wildsino Casino

• Representative

hace 1 año

Dear Barb and Askgamblers,

I hope this message finds you well.

We sincerely apologize for any inconvenience this situation may have caused.

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.
Please be assured that we are doing our best to resolve this matter as soon as possible.

Best Regards,
Wildsino Team

AskGamblers

• Support Team

hace 1 año

Dear all,

This complaint has been reopened as per Wildsino Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Estadísticas de quejas de Wildsino Casino

Resueltas 16 / 16

Cantidad promedio $1,908

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Wildsino Casino Quejas

Ver todas las quejas contra este casino.

Waiting for weeks

Submitted 3 requests for the max of $750.00 each on May 9th using the same method used for deposits. All 3 were either declined or cancelled. I tried several times but got the same results. Then I tried using my MyFinity account during the time period from May10 - May17. Finally on May 17, I received one of my withdrawls for $750.00. I sent a message almost every single day asking for my $1500, which still sits in my account. They just said it was being looked into and for me to be patient. They are marked as PROCESSING. Today is business day 10 (no weekends or holidays) after my last request. Their stated timeframe is 3 business days. Can you please help me with this. If you need further information I will be happy to provide you with it. Thank you.

Resuelta

€1,500

Withdrawal stuck in processing

I requested a withdrawal of 200 EUR on 19 May 2026.
The withdrawal was cancelled and the funds were returned to my account.

I then requested a new withdrawal on 22 May 2026, which is still in “processing” and has not been completed.

I contacted support and the VIP manager several times, but I only receive generic replies without any clear update or solution.

The funds have not been received in my bank account and the withdrawal is still pending.

I request assistance to resolve this issue or to process the withdrawal as soon as possible.

Resuelta

€200

The casino now takes about 3 weeks to process my withdrawal

Hello, my name is < name removed > and I'm from Germany. i won €250 at wildsino.com, but unfortunately, I've been waiting in vain for my payout since april 4th, 2026. Support has repeatedly given me the runaround, which I can prove with several screenshots. It would be great if you could help me.

Resuelta

€250

Payment issues

I am writing to file a formal complaint against Wildsino regarding repeated issues with my withdrawal request.

On 23 February, I requested a withdrawal of €400 from my account. After waiting four days, the withdrawal was declined without any valid explanation. I was informed that I had cancelled the withdrawal myself, which is incorrect. I had not logged into my account during that period and did not cancel the request.

Following this, I was instructed by Wildsino’s support team to submit a new withdrawal request. I complied and made a second withdrawal attempt. Once again, after four days, the withdrawal was cancelled. This time I was told that the cancellation was due to technical difficulties, which they claimed would be resolved. However, only five minutes after cancelling the withdrawal, I was asked to submit yet another withdrawal request. This sequence of events raises serious concerns.

It is important to note that:
• I have successfully completed one withdrawal in the past.
• I have used the same payment method for both deposits and withdrawals.
• I have not been asked to provide any KYC (Know Your Customer) documentation.
• There have been no clear or consistent explanations for the repeated cancellations.

Resuelta

€400

Didn't receive my withdrawal for a month

It has been about a month since my withdrawal from Wildsino.

I always follow up with them, but they always say that they will process. But till now still pending.

And they block my withdrawal.

I have a 28,268.62 remaining balance.

I chatted with them to unblock, but they did not.

Note: My account did not require verification.

Resuelta

₱25,000

Withdrawal requests of 1000 EUR still pending after 12 days

I would like to report an issue with my withdrawals from Wildsino Casino.

On August 29, I made a deposit, claimed a bonus, and successfully completed the wagering requirements according to the terms. The following day (August 30), I submitted a €500 withdrawal request, and on August 31, I submitted another €500 withdrawal request.

As of today, both withdrawals are still shown as Pending. This means it has now been 12 days since the first request, and we are currently on the eighth business day, with no progress so far.

I have not been asked for any additional verification or documents, and my account status indicates that no further verification should be required. Therefore, I would have expected the withdrawal process to be more straightforward.

While I understand that delays can sometimes occur, I feel the waiting time is now becoming quite long.

Resuelta

€1,000

Slow withdrawals on wildsino

Hi,

I have 3 pending withdrawals on wildsino casino. 14.8, 15.8 and 16.8. So it's been 13 working days and nothing has happened. Support keeps saying that they have informed payment staff and those withdrawals have top priority. Verification isn't needed.

This is just too slow. On terms casino says it takes normally three days. Hopefully this complaint speeds up the process, and warns other players before they make deposits on this casino.

Resuelta

€1,500

Winnings from July 17 still not paid out

Dear AskGamblers Complaints Team,

On July 17, 2025, I won a significant amount at Wildsino Casino. Since that date, my withdrawal has been constantly marked as “under review”, and no payment has been made to my account.

I have contacted the casino’s customer support multiple times, but I only receive template responses without any clear explanation or resolution. No progress has been made regarding my withdrawal.

This situation has caused me great frustration and disappointment. I kindly request that this matter be reviewed and that the casino provides a clear update on when I can expect my winnings to be paid out.

Thank you for your assistance in resolving this case.

Sincerely,

E-mail: < removed and sent to the casino >

Resuelta

Ft300,000

Wildsino Delays Withdrawal

Hello, I recently registered at Wildsino Casino. According to some reviews, the casino should be making payouts after 2 days. On July 10, 2025, at 1:00 a.m., I successfully received a €75 bonus (€7,000 wager). Now support keeps telling me it will take 3-5 days to receive a payout. Today, July 17, 2025, at 1:00 a.m., the fifth day has passed and I haven't seen a cent. €500 is in the payout queue and €900 is in my player account. The casino is delaying the payout. The casino says account verification isn't necessary. PLEASE HELP!!

Resuelta

€1,400

Delayed payment of my money again

Hi, this casino is delaying my payment again. Last time I received money from them was more than 2 weeks ago, and since then I got nothing. I reached out to them via email but they did not respond. It looks like to me that they will pay only if I write complaint here, that helped me before and thank you for that. I hope you can help me again and make them finally pay me out fully.

Resuelta

€3,858