Hi,
I did my verification and submitted my withdrawal week a go, still nothing to see in my bank account. I don't know what to do anymore, are you guys able to help me? I've try to get an update, but i only get the usual 3-5 to days response. It's been a week now.
Look at the screenshot of the conversation with the support.
Thank you any help you can provide.
AskGamblers
Dear @Voria55,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
I just posted on Trustpilot
The amount is 165 Euro
Dear Voria55,
Thank you for contacting us.
We would like to inform you that your latest withdrawal of €129, requested on October 28th, 2025, was successfully completed on October 30th, 2025, as shown in the screenshots titled “Withdrawal History” and “Last Withdrawal.”
Please note that withdrawals typically take 3–5 business days to appear in your bank account after being processed. This means the funds should be visible in your account very soon.
Kindly be advised that the payment has been successfully sent from our side, and we unfortunately cannot expedite or influence the timeframe required by your bank to complete the transfer.
Thank you for your understanding, and please do not hesitate to contact us if you have any further questions.
Best regards,
The Wallacebet Casino Team
AskGamblers
Dear @Voria55,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
I have recieved the withdrawal, thanks for the help!
Mohamed
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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