Queja #11 UltraCasino

Refund problems

Por Mikko L.

hace 1 año

Heres the case. I started to play at ultra casino 27.10.2024 on sunday. I made 20-100 euros deposits and total amount of 542 euros. In the last deposit of 20 euros i won 500 euros. I made withdraw and waited moneys for four days and then 31.10.2024 i wrote to ultra casino chat whats going on. They said that they have closed my account and refused to pay that 500 euros. Reason was that i have closed permanently sistercasinos of Ultra before. I didnt know that.

They agreed to pay me back that last 20 euros deposit but not anything else. In the first place how come i am able to deposit money that casino at all if i have closed sister casinos? They should have paid me back all those deposits 522 euros. That is everything that i made deposits after i have closed their sister casinos.

I do understand that dont pay me that 500e win but they should pay me back all my deposits 522 euros and not just that last 20e deposit. Because i have closed permanently their sister casinos before. And i asked about this on Ultra Casino chat multiple times but they just said that they dont pay me back all my deposits, only the 20 euros.

Casino en conflicto UltraCasino

Motivo Reembolso rechazado

Cantidad €500

Discusión

AskGamblers

• Support Team

hace 1 año

Dear UltraCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de UltraCasino

Resueltas 1 / 4

Cantidad promedio $1,622

Duración media de quejas 11 días

Tiempo de respuesta promedio 4 días

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