StoneVegas Casino - When i talk to the casino via email or chat i get the same response for 2 weeks.

Dear Warbroo,

Thank you for your feedback! We're truly sorry to hear that you've experienced a delay with your withdrawal. Please note that our casino is fully licensed and operates strictly in accordance with the established Terms & Conditions. We've already forwarded your case to the relevant department for a detailed review, and we’ll provide you with a full response as soon as we receive the necessary information.

Sincerely,
Stonevegas Casino

Dear Warbroo,

We would like to inform you that your account is currently undergoing a verification procedure. We have been awaiting the submission of the required documents since March 31, 2025.

Kindly review the list of requested documents and upload them via the Verification tab in your profile. Once we have received, reviewed and accepted the necessary documentation, we will promptly resume processing withdrawals on your account.

Kind regards,
Stonevegas Team

Dear @warbroo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the StoneVegas Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

They have all documents? Not sure what is the issue.

Dear Warbroo,

You haven't provided any of the requested documents. Please check 'Verification' tab in your profile and submit the documents we requested there.

Kind regards,
Stonevegas Team

COuld you please verify what documents I try to upload it it's not working.

Dear Warbroo,

We've sent you a list of documents by email. Please check it.

Kind regards,
Stonevegas Team

Dear @warbroo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.