Withdrawal pending over 10 days and emails ignored

I have three pending withdrawals for a total amount of 750 euros - one for 400 euros (pending for 6 days) and two others for 150 and 200 euros pending for 5 days - the total amount is 750 euros pending.

I uploaded my ID through their website 6 days ago - the only thing their KYC tab required - and it’s still not checked.

Their support is useless and doesn’t handle withdrawal or verification questions. They told me to write an email to their kyc/finance team - well, I did write to them and have received no response! After I went back to demand an update on chat, they closed it and disabled my option to request a live chat!!! Atrocious treatment! Zero communication from this casino and zero updates on my funds - they are obviously delaying with the hope I cancel and play down the funds.

Their terms say 3 business days to process - we’re past this now.

I just want my money, which I won fair and square - no bonuses used or claimed at any point. It’s the worst experience in a casino I’ve ever had, and I now fear they’re scammers who will never pay my funds.

Help me out, please. I just want my money and to close the account afterwards.

To answer your questions:

1. Yes, I read the terms, and they are currently breaching them. Holding people’s money hostage for nearly a week is disgusting. How on Earth do they have an 8.9 rating?!

2. No, because they refuse to check my ID or communicate to me what exactly is needed!!!!

3. I have never claimed or used a bonus with them.

4. Bulgarian

My registered email with them is <removed>

Hi there.

I deposited in this casino about 10 days ago, and ever since,e they have refused to help me or do anything with my progress whatsoever. They are completely non-responsive.

This casino has the verify button locked, is not responding, and not paying out for 10 days. I have tried emailing them, and I have used live chat. I have tried every attempt, and there is just nothing on their end.

I have $950. They only allow $750 at a time. At this pace, I will never see any of my money

Please help

Thanks

Jenn

From the free spins bonus I won 1100€ when I finished the bonus I got 50€. Wrong bonus terms are well explained.

3.2 Maximum withdrawal €100 - I received €50.

So with 50€ missing I got in touch with the casino via chat but they didn't want to solve the problem asking me to send an email to support. I then sent an email with everything explained screenshot but it's been two days and no response I contacted the chat again and they always say the same thing they sent to the department and to wait i.e. they don't want to solve a simple problem.

I ask for my simple 50€ that I am entitled to.