Cancelled approved withdrawal

Dear @Meh5555,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Player,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused, and we appreciate the opportunity to clarify what happened.

After reviewing your case in detail, here's a breakdown of the events:

Your initial withdrawal was requested via credit card. Unfortunately, this method could not be processed by your bank, and the funds were promptly returned to your account.

You then submitted a withdrawal to your IBAN. In line with our standard security procedures, we requested a bank statement to verify the destination account. Before we could complete this process, you cancelled the request and submitted a new one via cryptocurrency, which is not permitted based on your deposit method.

Once more, we guided you to resubmit your withdrawal to your IBAN. You did, and we’re happy to confirm that this request has since been processed.

We understand that repeated documentation requests can be frustrating, but please be assured that these checks are in place to protect both our players and the integrity of the payment process. Our intention has never been to delay your withdrawal, and we regret any miscommunication or inconvenience caused along the way.

If you have any further questions or need assistance, our support team remains at your disposal and will be happy to help.

Kind regards,