Queja #37 SpinBetter Casino

Withdrawal Not Received

Por Martina K.

hace 8 meses

Hello,

I am contacting you regarding a withdrawal issue with Spinbetter.

Spinbetter Account ID: 1155538191

Withdrawal amount: 6,000 CZK

Transaction IDs:

3837563683 – 13.8.2025 6:01 – 3,000 CZK

3837600593 – 13.8.2025 6:29 – 3,000 CZK

I deposited funds via Google Pay, and Spinbetter did not allow any other withdrawal method. I had to choose the same method I used for the deposit, which was a SEPA transfer to Google Pay. However, Google Pay does not accept such withdrawals, so the payment could not be completed.

I have communicated multiple times with Spinbetter via email at processing-en@spinbetter.com, but they keep sending me only statements confirming the payment was processed, without any real solution. I have official confirmation from Google that no funds were received.

As I do not see any other way to resolve this directly with Spinbetter, I am turning to you for assistance. I have attached official confirmation from Google as proof that the payment was not received.

I respectfully request your help in recovering my funds and ensuring the withdrawal is completed correctly.

Thank you,

Casino en conflicto SpinBetter Casino

Motivo Pago retrasado

Cantidad Kč6000

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team has no other choice but to reject the case.

We thank both parties for their assistance during the complaint process.

Ertina

• República Checa

hace 8 meses

Dear AskGamblers,

I understand your request. However, I no longer have the strength to keep sending the same documents again and again, especially since it does not lead to any progress. I have already provided everything I can, and I cannot access or provide any further statements related to the IBAN in question.

I am exhausted and would like this case to be closed. Still, I sincerely thank you for your time and assistance throughout the process.

Best regards,
MK

AskGamblers

• Support Team

hace 8 meses

Dear @Ertina,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the SpinBetter Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

SpinBetter Casino

• Representative

hace 8 meses

Hello,

We’ve checked the mailbox processing@spinbetter.com
: the last email from you was received on the 8th. Since then, we haven’t received any new messages.

To help you quickly, please:
• resend your last email (ideally from the same address),
• include the subject, date/time sent, and your Player ID,
• attach any screenshots/receipts if relevant.

If you already sent it, please verify the address, check for bounce/undelivered notices, and look in your Sent/Outbox folder. You can also duplicate your request via our 24/7 live chat or send it to support@spinbetter.com
with the note: “Resubmission for processing.”

We’ll prioritize your case as soon as we receive it.

Estadísticas de quejas de SpinBetter Casino

Resueltas 22 / 23

Cantidad promedio $1,502

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

SpinBetter Casino Quejas

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Complaint Against SpinBetter Casino Withdrawal Delays and Misleading Support Responses

I would like to file a complaint against SpinBetter Casino regarding my withdrawal and the way their support team is handling the situation.

I have contacted the casino multiple times concerning my withdrawal request. Each time, I receive vague promises that they will “check the issue” or “look into it,” but nothing actually gets resolved. My withdrawal continues to be delayed without any proper explanation.

I have already provided all requested documents and fully completed the verification process, yet my funds are still not being paid out. The constant delays and empty promises from the support team are extremely frustrating and unprofessional.

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No response from security department and withdrawal blocked

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On the 25th and 26th February I deposited €160 to SpinBetter. My balance grew to €600 but my account was closed and I am unable to withdraw my balance.

I have been in touch with SpinBetter a number of times over the last few weeks and the account was re-opened but I was still unable to withdraw my balance. I have been querying the withdrawal with them but my account is once again closed even though I was told I can withdraw my balance. My account is fully verified.

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I am requesting your assistance regarding a serious issue with a gambling operator.

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I kindly ask for your intervention to ensure that:

- My account is permanently closed.
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Please let me know if you require any additional information, such as screenshots or account details.

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This is my first withdrawal, and there is no valid justification for withholding my funds.

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Impossible Verification Loop: Despite being a previously verified user, I was asked to resubmit my ID, credit card photos, and finally, a single photo of me holding my ID and a device displaying our email dialogue. I complied with this impractical request. Their only response was a copy-pasted request for the "same photo," with no specific feedback on what was allegedly incorrect. My polite requests for clarification have been completely ignored, creating a deliberate stall.

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