Queja #2 SpinBetter Casino

Offering bonus to closed account of a gambling addicted customer

Por Marko S.

hace 3 años

Dear Askgamblers team,

I think this is very important issue,and I also need your help with it.

I closed and send two times the account closure request to casino support of spinbetter Casino. First closure request was send on not right email address on 10.08.2022. They mailed me that I need to send to another email address, than I send on the 6.09.2022 another request to right email, and I don't remember when exactly but than they closed my account relative fast after it.

Than few manageres after my self exclusion closure as a addicted gambler send me still emails about some promotions and offering me some bonuses, so that was already to much, was stressing me and damaging my piece and recovery time.

Today on 10.01.2023 I got again because I suddenly just checked my emails adress what is my private data, they offered me again the some kind of bonuses? This is unavailable and unacceptable, as a proof I will send all my screenshots that I mailed them and they mailed to me.

Also casino should not send and use my private account email to send me promotion after me closing as a addicted person, that rly again interrupted me today and I remined me to play again, what I don't want and shouldn't for my health, so I want casino to apologize for constantly sending me promotion material via my email and I want them to be this time fair and pay me back all my deposits that I made when I played their casino. That would be fair and than with that money I can also pay my therapees, as a apologise would be nice from them to pay me all my deposits that I made back!

I send you also now all the screenshots.

Love for everyone,

Best regards,

Marko

Casino en conflicto SpinBetter Casino

Motivo Violación de los términos del casino

Discusión

AskGamblers

• Support Team

hace 3 años

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

simudinlalic

• Berlin

hace 3 años

Dear Askgamblers,

I would like to informe You that during whole proces, i didnt see the SpinBetter's Casino understanding of my issue and my requests, during all this long time.
As i wrote and said im very honest and patient person,so i was not being offensive or something. For me the not replying of SpinBetter Casino and writing a very repetitive complaints are not serious for this case, i have feeling that they didnt took serious your Suggestion writen on 25.01 January,adter that my Suggestion, very nice and friendly compromise, ignoring my requests, writing always very late, i lost my patient,i need to start my therapy as i said.
So on your suggestion i contacted regulatory body, that gives them the Licence, also i will look for a support here in Germany, for Online Gambling Addiction Support and my rights.
I contacted Curacao Antillephone License and i will explain them exactly the same as i explained You, also telling them that You also supported my rights and your service was also not getting the right answer from SpinBetter Casino.
If you have any other idea whome i can write to get the minimum that i as a interupted damaged person, struggling last weeks very much,to not Gamble again, please contact me per Email.
You can post this as a unresolved issue!
I repeat i dont have idea to make a profit,no, as i wrote, i just want to get what i need, because their promotions affected me strong and a wake wish to gamble again.
And i don't know what and how but I informed myself very much i have right to go and write for all support because this is as i said not nice situation.
May i use this Complaint as a proof for regulatory body in case that they need as a proof?

Best regards and hugs,

simudinlalic

• Berlin

hace 3 años

Screenshot as a proof that Lina is not technical error

simudinlalic

• Berlin

hace 3 años

Hello everyone,

so, SpinBetter Casino i see that you very smart ignore the before conversation wehre i explained all and wrote all details, also ask gambler wrote like,
That they strongly suggest you to pay me my deposits back,i got again the same email from SpinBetter with no compromise.
So dear SpinBetter i have one surprise for you ,sry, but Lina Vip manager is not Error its not tru information that You said, because i wrote back that i want to play if they reopen my acc, and what happens i got answer, usuali with error emails i cant chat, so ill send you screenshot as a proof Askgamblers to see this not truly said information..and what with all mails after and promotions,so i see you dont understand the point about it.
Askgamblers on this way i dont see compromise, can you tell me who is givin Licence to SpinBetter Casino i would like to contact them and what strong regulatory body i can contact and send them all proofs and chat screenshot? I thought they will at least reas the messages from 25.01.

Regards

Estadísticas de quejas de SpinBetter Casino

Resueltas 21 / 22

Cantidad promedio $1,534

Duración media de quejas 7 días

Tiempo de respuesta promedio 2 días

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