Over 2 weeks and withdrawal not processed

On 14/01/2026 I deposited via my bank account and won £1300. After requesting withdrawal i reach customer support to ask how long until i will receive my winnings. They replied allow some time account team need finish verification. I said ok no problem even I had strange feelings. So on 16/01/2026 I received email from account team where they informed me that they were unable to process the transaction. Straight away i responded to that email with question if my funds can be sent to my papal account as other options which they were offering me wasnt possible as I don't have anymore acces to this bank accounts. Account team not even reply. I also send them my bank statement and asked to sent my funds via bank transfer. Next day I again reached customer support with question when and how long until i receive my money. All the time same answer: allow some time ,Accounts Team will be in contact soon. Of course nobody! The third day i was about again reached the customer support but find out that my account is locekd without any notification or reason. Another couple days and I still dont have my money or valid reason to lock my account. When i started asking whats going on with my account they lied to me and all the time they keep telling me its routine checks and often happening on their site. I started reaching costumer support more than before to keep asking when I will receive my winnings. Until today (21/12/2]26 I heard only one answer: Allow some time... this continued until today 26/01/2026 morning when I received email to inform me that my account will be closed and any winnings confiscated. They also inform me that I wiil receive withdrawal of £80 which i dint even requested. So i reached again customer support only to find out again to allow more time" i was trying to pull some more information why was all this happening but no luck!
So i contacted account team via their email with mentioned issue and asked them for clearly explanation why was my account closed and my winnings confiscated, no answer until now and customer support keep saying allow some time.