They not respect withdrawals delays

Dear @Tdrn711,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

After reviewing your account, we can see that you have played through the entire balance, and for now there are no funds available for withdrawal.

-The RichBet Team

Dear Player and AskGamblers Team,

Thank you for your message.

We understand your concern regarding the waiting time for your withdrawal since 05/04. Please be assured that your request is currently being processed in accordance with our procedures.

In some cases, withdrawals may require additional time due to standard verification and security checks, which are necessary to ensure that all transactions are handled safely and correctly.

We want to reassure you that we operate under a strict 100% payout policy, and your funds remain secure. Your withdrawal will be processed as soon as the required checks are completed.

We appreciate your patience and understanding.

-The RichBet Team

I always wait my withdrawal since 05/04
Askgamblers can you help me ?