18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad
18+ | Publicidad | Aplican T&Cs | Juega con responsabilidad


Marcar todo como leído

Ajustes

Notificaciones
Quejas de casino

Multiple withdrawals pending over a week without approval


user_avatar badge
Por Trondj
hace 2 meses
Casino Name: Playio Casino

Amount in Dispute: 165.000 NOK (17.000 USD)

Issue: Withdrawals stuck in "Under Review" for over a week

Detailed Complaint:

I am submitting this complaint regarding multiple delayed withdrawals and lack of progress.

I currently have a balance of 165.000 NOK (17.000 USD) with no active bonus. I have submitted three withdrawal requests of 5,000 NOK (515 USD) each on the following dates:

- 22 March 2026
- 23 March 2026
- 24 March 2026

All withdrawals are still stuck in "Under Review" (step 2 of 5), with no progress to approval or processing.

I have fully complied with all requirements:

- No bonus involved
- Within withdrawal limits (3x 5000 NOK per week)
- Verified account

Despite this, more than a week has passed without any movement in the withdrawal process.

Customer support only provides generic responses and cannot give any timeline.

This delay is unreasonable and not in line with normal casino processing times.

Expected Resolution:
Immediate approval and processing of all pending withdrawals, followed by full withdrawal of my total balance.

I am prepared to provide screenshots and full documentation.

Kind regards
Trond
Casino en conflicto Playio Casino
Cantidad kr165000

Discusión

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
So slow. Yeah, they pay out in the end it seems, but oldest payout now is 8 days (6 working days), and they removed my Revolut option which was verified, so it seems they do everything to slow down the process for payouts.
User name
Dear All,

We are still investigating the customer's request and will be back with an update in the nearest time possible.


Best regards,
Playio.com
User name loyalty-level-1
Still waiting... Withdrawals again overdue.

Estadísticas de quejas de Playio Casino

Resueltas 8 / 8
Cantidad promedio $3,735
Duración media de quejas N/A
Tiempo de respuesta promedio N/A
Second complaint for not paying out winnings within their own given time frame
Unfortunately I am back with another complaint against PlayIO/Liernin Enterprises LTD. They have yet again failed to process my withdrawal request in a timely manner, and within their own given time frame of 3 days. And, as they have been doing for as long as I have been with their casino they keep dodging the question of why they do not pay out when they are supposed to.

Last time I complained it took them 1 month to pay out € 4000. Their support has given me a lifetime headache with their robotic and standardised replies. This time I want to withdraw € 7500. I do not want to wait for almost 2 months to receive these funds, and I do not want to spend 2 months arguing with their support. Whatever you can do to help me out, AskGamblers. It would be greatly appreciated.

I would also like PlayIO to explain why they, as opposed to virtually every other online casino, need this much time to pay winning players. From what I can see this is a recurring theme that has been going on for a while now with Liernin Enterprises LTD casinos. Now, if this is a strategy you employ in hopes that players will grow tired of waiting and keep gambling instead. I can tell you right now, I will not do that, so you can just speed up the payments.

Christmas is here, and hopefully the spirit will find its way to PlayIO/Liernin Enterprises LTD soon. It would be such a huge relief and source of happiness if you could get on with paying me my winnings. You have a chance here to make up for the absurd delay last time.

Thanks in advance to both PlayIO and AskGamblers.
Status solved Resuelta
€7,500