Playamo Casino - Ignored my self-exclusion request

Dear @J20751,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed deposit refund/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear @J20751,

We have checked the chat history and we agree that your account should be closed when you asked to close it for 6 months. We have set the cooling off period for 6 moths for your account. It means that you can enter your account to set the withdrawal.
If you wish, we can change to permanent closure after you cashout your refund.

We are sincerely sorry for the inconvenience caused.

Please contact our support if you need more assistance.

Kind regards,
Playamo.

I have logged into the account and requested the refund. Once I receive the funds in my bank account, I will update the complaint accordingly.

Thank you,

I have received the refund if $500. Complaint resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.