Playamo Casino - Been accused of violating bonus terms without any proof

RESUELTA

nmuji

Hi,
I Deposited $75 dollars and received a 100% bonus.

Ultimately I had to wager 50x the amount (50x75=$3,750)

I wagered the whole bonus and was able to win myself $310.

I requested to withdraw the funds and it was all going smooth.

The next day I cancelled the withdrawal as I wanted to deposit $60 to play with and withdraw the remaining $250.

A few moments later I was signed out and told that I broke the bonus terms for betting too high (above $6.5AUD) and they confiscated all my winnings. I have not put any bet above $2.25 and have requested the casino specify my bet that broke the terms. They refuse to show me which bet was wrongful and repetitively state with a copy and pasted email that its confiscated for breaking bonus terms, yet fail to specify where i broke the terms. They are obviously ripping me off.

Playamo Casino

Dear @NMUJI,

The evidence about the violation has been sent to your email, in detail, with the bet ID's. For more information, kindly contact our support.
We are sorry for keeping you wait.

Thank you for your patience.

Kind regards,
Playamo.

AskGamblers

Dear @nmuji,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Playamo Casino - Been accused of violating bonus terms without any proof

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