Queja #5 Oscarspin Casino

Is preventing me from withdrawing my money

Por shordica

hace 4 meses

Hello!
I have 36.900 Lek (380 euro) on my Oscarspin account but I'm not able to withdraw any of them. The withdraw button is not functional for my account. I get this message when trying to place the cash out: "Payment error...something went wrong". I've been unable to resolve this problem for more than 10 days now and no one Oscarspin is even pretending to help. They ask questions that would embarrass even a 5 years old "What nature is your problem, deposit or withdraw?"???!!!, when is clear through my words and screenshots that I can't withdraw money. I have contacted them repeatedly through emails (their live chat function is useless because they responds though bots only) but no help at all. They take at least 24 hours to respond. But last time they have responded to me was 4 days ago...
I have tried different devices, clearing cookies etc but the problem is the same. My account is fully verified and no bonuses taken. I made many deposits (screenshot attached) and I'm trying the same method to withdraw. Other methods are not available too. Attached also are some emails exchanges with them. It's obvious that Oscarspin is preventing me to withdraw my money. If they are willing to help, they would resolve that problem in minutes or send me manually my money. I asked them to do that but they stay quiet about that possibility.
Please help me get my money.

Casino en conflicto Oscarspin Casino

Motivo Pago rechazado

Cantidad €380

Discusión

AskGamblers

• Support Team

hace 1 mes

Dear shordica,

Following the submitter’s failure to provide adequate feedback and updates in a timely manner, the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, section Updates and, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance towards players who fail to provide the necessary level of cooperation.

shordica

hace 1 mes

Hello! Sorry for late response! As you can check on my screenshots. I have no other payments on that day. I do not understand why they refuse to pay my money, not theirs when I proved beyond every doubt that this is my account, with my id, live check my deposits and everything else. Oscarspin can just lie that one of my many deposits was not proven. Who can chexk them?! I hope people will read this thread and make their mind for themselves and their sister sites. To me it was obvious from day one they had no intention of paying me and they woud find an artifice to do that. I played fairly there, lost and won money. Never will play on this bullshit sites. Lesson learned. Hope other people will do the same. Have a nice life and hope you enjoy my money you cheaters

AskGamblers

• Support Team

hace 1 mes

Dear @shordica,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Oscarspin Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Oscarspin Casino

• Representative

hace 2 meses

Dear shordica,

Thank you for your latest submission.

Following review by the relevant team, we can confirm that the additional screenshots you provided have been checked carefully. However, the transactions shown in your latest message correspond to the following timestamps:

* 2025-12-22 09:52:21
* 2025-12-22 08:22:30
* 2025-12-21 09:43:31

Unfortunately, none of these match the transaction requiring verification, which remains:

2025-12-22 10:00:06 – 3,112.04 ALL

Please note that while our system reflects the deposit as credited at 10:00:06, the corresponding transaction in wallet activity may appear later depending on timezone settings and blockchain confirmation timing; based on reconciliation of the records available to us, the matching transaction should appear between approximately 11:00 and 12:00 on 2025-12-22.

For this reason, the documents provided cannot be accepted as proof of deposit for the requested transaction.

We fully understand that identifying the correct transaction may require reviewing your wallet history in detail; however, submission of the exact corresponding transaction remains necessary in order to complete the verification process in line with our Terms and Conditions.

Kindly review your transaction history again and provide the matching proof so the verification team can proceed with the final assessment.

Once the correct document is received and approved, we will immediately provide an update regarding the next steps.

Best regards,
Oscarspin Casino

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Resueltas 2 / 2

Cantidad promedio $1,356

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

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Casino withholding funds despite proof of return

I am filing this complaint against OscarSpin regarding 1,051.89 EUR that was rejected by my bank and returned to their provider (INPAY) on Jan 15th. I have provided official bank documents (PACS.004) with UETR codes: 5a03e98d-4199-4b05-8366-8655ae164f4e and e3d447a4-9097-4039-b3cd-c61ffddd4c15. The support team is stalling and refuses to credit the funds."

Resuelta

€1,193

All documents provided still pending

I registered at OscarSpin Casino on May 11, 2025. After signing up, I activated the welcome bonus and began playing. Over the following weeks, I placed bets and interacted with the platform normally. On June 6, I made a deposit of €20.03 using my LTC crypto wallet. As of the date my account was frozen, my balance was €1,108.50.

On June 10, I was suddenly locked out of my account. Upon logging in, I saw two open verification requests: one for “Identification Document” and another for “Proof of Deposit.” No notifications were sent to my email address regarding this action.

I immediately contacted the support team via live chat. The agent (Ian) confirmed that I needed to re-upload my ID and provide proof of deposit. I uploaded my ID again and submitted screenshots of my non-custodial crypto wallet showing the full deposit hash, amount, and date/time. I also explained that my wallet, like most non-custodial wallets, does not store personal details.

The following day, June 11, I noticed both uploads were rejected without explanation. No email was sent. I contacted support again via chat (agent: Josh), and he acknowledged my explanation and said he would forward the info to the relevant team. He also informed me that the ID rejection was due to a missing selfie with the document and a handwritten date. I promptly submitted the selfie on the same day, and this part of the verification was later accepted.

Since that point, all my communication has been conducted via email for clarity and documentation. I sent detailed explanations of the deposit, including the full payment path:

My iCard was used to purchase LTC via Moonpay

Funds were transferred to my LTC wallet

I made the deposit to OscarSpin from that wallet

I provided 13 files, including screenshots from Moonpay, my full LTC wallet statement, and bank statements from iCard confirming the transaction chain.

Despite this, the deposit proof continued to be rejected in the account portal — without any reason or feedback. No emails were sent to explain the rejections. Each reply I received from support (Ezekiel, Walter, Nolan, Trish, and Isla) was a generic template, completely ignoring the detailed information I had already provided.

Out of caution, I reuploaded the documents again with filenames marked “REUPLOAD” and explained this in email. Even this version was rejected again — with no explanation, no email, and no alternative guidance.

As of June 17, I have provided:

A fully verified account via automated KYC

A verified selfie with ID and handwritten date

Full documentation of my deposit route from bank to Moonpay to LTC wallet to OscarSpin

Ongoing, polite, and transparent communication

Repeated re-uploads of the same material through both email and the account panel

I believe I have fulfilled all requirements in good faith. The casino, however, has refused to engage in a meaningful review process, offering only repetitive template replies and automated rejections without justification.

Conclusion:

OscarSpin Casino is clearly delaying the verification process despite all valid documentation being submitted. I have not received a single concrete explanation for any document rejection. No email notifications were ever sent, despite multiple requests. The verification system itself is poorly designed, limiting file uploads to three and offering no space for explanations or feedback.

I now kindly request this complaint to be reviewed by a neutral party. I am fully willing to cooperate further — but continuing this loop with casino support has become unproductive and unreasonable.

Thank you for your attention and assistance.

Please find attached a detailed document that proves my deposit path from bank to crypto wallet to casino. It contains transaction IDs, timestamps, wallet addresses, and official account statements and correspondence with Support.

Attachments:

Chat.pdf (screenshots of live chat)

Email.pdf (email communication with support)

iCard.pdf

LTCDepositExplanationOscarSpin.pdf

OscarSpin.pdf (KYC status, uploaded documents, account status)

WalletLTC.pdf

Resuelta

€1,109