Monsterwin Casino - My verification keeps getting rejected without a clear explanation

Dear Monsterwin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

The casino requested that I submit several verification documents, which I have done. I uploaded the following:
• A photo of my driver’s license
• A selfie of myself with the casino page open
• A selfie of myself holding my driver’s license
• My credit card information

It has now been three weeks, and the issue remains unresolved. I currently have three pending withdrawals of $750 each, totaling $2,250, and my outstanding balance is $3,759.

Although I uploaded my credit card documents on Monday, the casino stated that approval typically takes up to 24 hours. However, it has now been three days, and the documents are still under review. Additionally, my withdrawals remain blocked.

I sincerely hope we can reach a clear and fair resolution with the casino as soon as possible. Thank you for your continued support.

Kind regards,

Dear Arnest801,

Kindly be advised that your account is verified and the relevant department is working on your withdrawal request to be completed as soon as possible.

Thank you for the patience and your understanding.

Have a great day.

Best Regards,
Monsterwin Team

Hello,

I have received my first withdrawal; however, I still have three withdrawals pending and an outstanding balance of $3,000.

I would also like to mention that I requested a withdrawal of $750 CAD, but I only received $725. I will attach proof of this for your reference.

I would like to keep this complaint open until I receive the full amount of my funds.

Thank you.

Dear Arnest801,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards if you did not receive them still.

Also, you will receive the rest of your requested withdrawals in short period of time.

Have a great day.

Best Regards,
Monsterwin Team

Hello , I can confirm that I received partial of my withdrawal still have 3 withdrawals on pending and 1500$ outstanding balances, also all my withdrawal are missing 25$ on each withdrawal they sent me 2100 instead of 2250$ can we please get clarification, I want to keep this complaint open until i receive all my funds thank you

Dear Arnest801,

Kindly be advised that all the withdrawals will be paid in short period of time. We have checked your account and all is correct with the money paid from our side.

From our side, the situation is clear.

Thank you and have a great day.

Best Regards,
Monsterwin Team

Hello, still waiting for my withdrawal to be processed 2250$ on pending,1500$ outstanding balance. I will close this complaint once i receive all my funds. Thank you

Dear Arnest801,

We have checked your account, and we are happy to inform you that your withdrawal has been completed and sent from our side, however it seems to still be in process on the payment provider’s side.

It looks like the withdrawal should be completed soon, therefore we kindly ask you for a little more patience.

For future withdrawal request the procedure will be the same, so kindly asking you when you make a withdrawal to be patience and the money will be into your bank account as soon as possible.

With this email, the situation about your requested withdrawal is solved.

Thank you and have a great day.

Best Regards,
Monsterwin Casino Team

Hello
I still have two withdrawals on pending 1500$ as soon as I receive them I’ll close this compliant thank you

Helllo I want to confirm that I received all my withdrawal please close this compliant

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.