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Endless demands after 50k win on dog house


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Por Chadi F.
hace 2 meses

7 days ago, I deposited 5000 euros and won 50k on Dog House, submitted a withdrawal request..

What follows next is an endless cycle of them asking a document, ill submit it, theyll ask another document, ill submit it, and so on..

The email chain is 40 emails long now.

I have submitted everything under the sun: selfies, bank statements, payslips, all manner of identity documents. i have offered to do a video call, but they were seemingly uninterested.

The latest request from them, after looking at my bank statement, has asked for an invoice for one of the things I bought on my bank statement - completely irrelevant, and yet I'll go ahead and submit it anyway, just because I refuse to let them win in this endless stalling tactic.

I am shocked they have a 7.8 rating here at AG, and I am willing to provide all information required.

I am even willing to allow a trusted AG member access to my email account so they can see the absurd email trail

I would note that my gaming account remains active, and the withdrawals are still able for me to be canceled. I am also willing to allow an AG rep access to my casino account to confirm.

Casino en conflicto Metaspins Crypto Casino
Cantidad €50000

Discusión

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Metaspins Crypto Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name

Dear all,

This complaint has been reopened as per Metaspins Crypto Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-1
thank you AG, to anyone ever considering depositing their hard earned cash at this joint, let me recap what happened:
I deposit $5000 with cryptocurrency.
i won to $50k on dog house. verified legitimate by pragmatic play after review.
they ask me over 20 different documents, i send everything requested;
finally: No, we dont believe thats you.

Me: LETS DO A GOD DAMN VIDEO CALL , AND ILL SHOW YOU MY DOCUMENTS, IF THATS THE CASE.

Absolute scam/sham of a casino, and askgamblers should take a serious look at their rating, and anyone should steer well clear of this site.

I am furious at the deceptive practises of this casino, and i expect they will drip feed vague responses here in order to try to retain a professional "in the right" demeanor, while being a shameless scam operation.
User name

Dear @Metaquestions,

Rest assured that the AskGamblers Complaint Team is in contact with the Metaspins Crypto Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Estadísticas de quejas de Metaspins Crypto Casino

Resueltas 1 / 1
Cantidad promedio $58,623
Duración media de quejas N/A
Tiempo de respuesta promedio N/A