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La Fiesta Casino - Does not want to pay legitimate winnings with false "bonus abuse" accusations

RESUELTA
Información sobre las quejas
Casino en conflicto La Fiesta Casino
Motivo Abuso del bono
Publicado el 17 de julio de 2019

The casino gives the reason for not sending money because I did not follow the rules of the bonus policy, but the fact is that before making a deposit I asked the chat to cancel the bonus money and bonus offers so that I could deposit and they did it reset my account I made a screenshot of this conversation because I doubted this Casino that they were honest then made a deposit of 20 euros and won 1400 Now they blocked my account and do not want to return my winnings to me because I did not observe the bonus rules it's just absurd. I have all the evidence that I didn't play bonus offers.
that my screenshot where I asked them to remove my Bonus Before I made a deposit
and the screenshot after I wanted to make a deposit I had 0 euro on my account and no more bonuses and another screenshot is their answer why they closed my account and give the reason that I abused completely the offer that I told them to remove they accuse me of that I used a Bonus which did not exist after I made a deposit

Publicado el 21 de julio de 2019

Dear APER9995

We can confirm that your account(s) were blocked as you have breached the following terms and conditions of the casino:

4. Account Registration
4.5. You are only allowed to open one account with the website. In the event that evidence of multi-accounting exists, we may decide to close all associated accounts and cancel all transactions. This includes blocking play and prize distribution.

14. Promotions and Bonuses
14.3 If we have a reasonable suspicion that you have committed or attempted to commit bonus abuse, either on your own or as part of a group, we reserve the right to
- forfeit the bonus and any winnings from that bonus,
- revoke, deny, or withdraw a bonus offer from you,
- block any access to particular products or exclude you from using bonuses on these products,
- exclude you from any future promotional offers,
- terminate your account with immediate effect.

14. 4 “Bonus Abuse” includes, but is not limited to:
- the breach of terms and conditions of a bonus, free spins or any other promotional offer.
- the opening of multiple accounts to claim multiple bonuses.
- the use of bonus funds purely to progress through the bonus stages of a game.

In the case of your voided winnings – we see that the source of your winnings is the free registration spins. The chat history provided was you asking the casino support to block the automatic bonus on your first deposit so that the wagering requirements will not influence your current balance and you will be able to withdraw. However, upon verification of your account, it shows that you broke the terms and conditions of the casino as stated above, this is the reason why your winnings were voided.

Your deposit of 20Euro was refunded and we can confirm that it was refunded successfully.

Evidence to support our claims and the Casino decision will be provided to AskGamblers.

Kind regards


LA FIESTA CASINO

Publicado el 21 de julio de 2019

you even lie that you sent back 20 euros here is proof

Publicado el 21 de julio de 2019

disrespectful La Fiesta Why are you lying to where you sent to whom?dear Askgamblers do something please

Publicado el 21 de julio de 2019

disrespectful La Fiesta. 58 € bonus money had to be played to withdraw money and it was possible to withdraw 70 euros, but after the X60 wager that needs to be won back and this is a large amount of 3840 I didn’t win back and couldn’t withdraw bonus money because the casino does not allow withdrawing money from bonus spins tired of playing I asked to delete this Bonus He just deleted the Bonus reset the account After that I made a deposit I accidentally clicked did not want to bet 10 euro I was very lucky to catch Trigger in one game I bought a trigger 20 pieces of rotation and won 1500 € 100 Euro played a1400 did conclusion ..... and here is the source of my winnings

Publicado el 22 de julio de 2019

Hello,

Evidence to support our claims and the Casino decision was provided to AskGamblers.

Regards

LA FIESTA CASINO

Publicado el 22 de julio de 2019

Well done, I received 20 euros and where are the other € 1380?

Publicado el 22 de julio de 2019

you can't even believably lie I show you a screenshot Where is my balance after zeroing € 0 You again write here that your Agent has removed the first deposit bonus, and the free spins bonus is the source of all winnings ... do you understand what you are talking about?

Publicado el 22 de julio de 2019

《The chat history provided was you asking the casino support to block the automatic bonus on your first deposit so that the wagering requirements will not influence your current balance and you will be able to withdraw. 》


My current balance is 0 euro how could i withdraw money from 0 euro ? are you okay?

AskGamblers
Publicado el 22 de julio de 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf La Fiesta Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

La Fiesta Casino Quejas

  • 5 de 5 Resuelta
  • hace 1 día Promedio de respuestas
  • hace 3 días Duración media de la queja
  • 1,540 USD Importe medio

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