I have Registered as player at the casino since more than 8 months, and played and become a VIP L5 member, I was playing sometimes winning and sometimes loosing and making some withdrawals and all was fine.
On the first week of this month as usual I played and get a good luck and big win 25,000 $ I continued playing and raising my bet on my Favorite Game to the Max. and my wins increased and reaches more than 100,000 $, on 5th Jan i made my first withdrawal of 1500$ and I got them, on 6th I made another withdrawal of 1500$ on 7th the same and on 9th the same.
The 3 days limits passed and nothing credited to my account I chatted several times with the Customer support and always promises to prioritise my withdrawals without real action , I talk to my VIP account manager also no Real action , I emailed customer support and I got only promises at the End I emailed the Compliant team at the casino and the next day they told me that they processed the 9th Jan deposit , I checked on my casino and that was true it changes from under verify to under process and after 2 days i found that this withdrawal have been returned to my account with a remark on the withdrawal status that its been declined even my withdrawal was to the same card which was been used before and it was processed without decline !!!
I emailed the Compliant team again and so far no response
As on now my first 2 withdrawal status still under verification since 6th and 7th January and another withdrawal dated 12th Jan also under verification.
Am not sure if this is accepted
I have screenshots for my pending withdrawals showing the dates and the amount , I have copies from all Emails I have send to Customer support and to Compliant team and also I have script for my last 2 chats with live chat of the customer support and I can provide you with all those documents upon your request.
