Deposit of 8000 INR is still not credited

I have made payout request at 8th september worth IDR 4.833.210 ( $291) via an airtm account. After countless everyday asking for support,

the answer is still same > We are sorry you are facing this issue. But don't worry, we're here to help. We have forwarded the issue to our specialists.

So okay, its all about specialist and specialist.

After 15 days, at 23th september they told me that "Unfortunately, my withdrawal request was unsuccessful, and the funds were automatically returned to your gaming account. We recommend that you try to make another withdrawal request"

Then when i made another withdraw request, they say that "that it can not be used because the deposit and withdrawal methods is not match"

What?

After long confirmation here and there. They finally accepted my other request at 24th (this time worth IDR 5.257.000 or $317) and said that " If the funds are not credited within 24 hours, please get back in touch with us and we'll look into the issue"

From 24th september until now i keep asking them through emails and the answer is still the same. Their specialist are working on the issue!!

Unbelieveable. Here i am feeling hopeless and disgusted.

This is the first time in my online gambling history that i've encountered such issue.

I made a withdrawal and my transaction was pending, they told me to wait for 48 hours but the balance in my casino account has not returned and it has been more than 48 hours, I want to try to cancel the transaction and try another method but there is no button to cancel the transaction, all they did was tell me to wait, even though I have been waiting for more than 48 hours